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Remote Chat Support Jobs in Addison, IL (NOW HIRING)

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems. * Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows ...

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Remote Chat Support information

See Addison, IL salary details

$14

$26

$44

How much do remote chat support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote chat support in Addison, IL is $26.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $28.41 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Addison, IL? For Remote Chat Support jobs in Addison, IL, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Addison, IL look for? The top searched job categories for Remote Chat Support jobs in Addison, IL are:
What cities near Addison, IL are hiring for Remote Chat Support jobs? Cities near Addison, IL with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Franchise Support Specialist (Remote - Chicago Area Preferred)

Franchise Support Specialist (Remote - Chicago Area Preferred)

WIN Home Inspection

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Job Description for Franchise Support Specialist (Remote - Chicago Area Preferred):
Want to play a key role in helping small business owners succeed?
WIN Home Inspection is looking for a Franchise Support Specialist to champion our franchise owners. You'll be their go-to partner, coordinating across marketing, training, and tech teams, while also supporting projects that strengthen our franchise system.
What You'll Do:
  • Be the main point of contact for franchise owners, building trust and rapport
  • Champion and coordinate requests with internal marketing, training, and tech teams
  • Provide responsive, empathetic support and follow-through on client needs
  • Contribute to projects such as training programs, marketing reviews, and process improvements
  • Troubleshoot and provide guidance as you grow expertise in our systems

What We're Looking For:
  • Friendly and empathetic with a flair for marketing
  • Natural leader with a drive to grow professionally and personally
  • Quick learner, organized and persistent in getting things done
  • 4+ years in client service or customer success (preferred but not required)

Why WIN
  • 100% remote role (Chicago-area candidates preferred)
  • Collaborative, inclusive culture built on respect and growth
  • Health, dental, vision insurance + PTO + 401(k) match
  • Career development and advancement opportunities

Apply