ZipRecruiter

Log In

2

Remote Chat Support Assistant Jobs in Detroit, MI

SalvoHealth

Medical Assistant, Remote

Detroit, MI · Remote

$18 - $22/hr

... remote work environment. The Virtual Medical Assistant will be responsible for making out-bound ... Provide general administrative support to care team and patients * Manage patient tasks to ensure ...

SalvoHealth

Medical Assistant, Remote

Detroit, MI · Remote

$18 - $22/hr

... remote work environment. The Virtual Medical Assistant will be responsible for making out-bound ... Provide general administrative support to care team and patients * Manage patient tasks to ensure ...

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

SalvoHealth

Medical Assistant, Remote

Detroit, MI · On-site +1

$18 - $22/hr

... remote work environment. The Virtual Medical Assistant will be responsible for making out-bound ... Provide general administrative support to care team and patients * Manage patient tasks to ensure ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

next page

Showing results 1-20

All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Detroit, MI

Remote Chat Support Assistant information

See Detroit, MI salary details

$11

$18

$25

How much do remote chat support assistant jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for remote chat support assistant in Detroit, MI is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Detroit, MI? The most popular types of Remote Chat Support jobs in Detroit, MI are:
What are popular job titles related to Remote Chat Support Assistant jobs in Detroit, MI? For Remote Chat Support Assistant jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Detroit, MI look for? The top searched job categories for Remote Chat Support Assistant jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Remote Chat Support Assistant jobs? Cities near Detroit, MI with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Detroit, MI as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,283 per year, or $18.4 per hour.

Healthcare Support Specialist, Remote

SalvoHealth

Ann Arbor, MI • Remote

$17.50 - $23/hr

Full-time

Posted 26 days ago

Job description

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. Our patients are assigned a "whole patient" care team and have seven day a week access to app-based care, using Remote Patient Monitoring ("RPM") to bill under the patient's insurance. This is a major step forward to go beyond episodic appointments to continuous care at home, and deliver interdisciplinary wraparound care in partnership with the patient's existing local doctor.
 
Salvo is backed by leading health care investors from innovators like Livongo, Ro, Ginger, Brightline, Tia, and others. Salvo care draws on expertise from Board-certified specialty physicians, registered dietitians, nurses, psychologists, and therapists who have developed our evidence-based protocols, for a personalized, multi-month journey to better health.
 
Salvo Health is the first to bring a scalable and tech-enabled, more integrative approach to these chronic conditions, going beyond treating only the symptoms in order to identify and address the root causes of chronic illness.
 
*Must be based in the USA
 

Salvo Health is seeking a dedicated Support Specialist to provide exceptional assistance to patients throughout their Salvo care journey. Support Agents play a critical role in ensuring patients feel informed, supported, and confident as they navigate onboarding, billing, remote monitoring, and ongoing communication with our care team. You will help patients understand their benefits, resolve issues with clarity and empathy, and maintain the high standard of service that defines the Salvo experience.

As a Support Agent, you will be the steady, reliable point of contact for patients and internal teams, ensuring questions are answered promptly, concerns are addressed thoroughly, and every interaction reflects Salvo's commitment to accessible, compassionate care. This is a fully remote position and requires strong adherence to HIPAA guidelines, privacy rules, and consistent documentation practices.

Salvo believes that the most inclusive and equitable culture makes for a stronger organization, so we welcome diverse candidates for this essential role.

Responsibilities:

  • Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.

  • Break down complex topics (billing, CPT codes, coverage, device returns, etc.) into simple, patientfriendly explanations.

  • Maintain a consistent tone that reflects Salvo's values: supportive, empowering, and solutionoriented.

  • Follow up proactively until each issue is fully resolved - no loose ends.

  • Document all interactions clearly and accurately so the next agent or clinician can pick up without confusion.

  • Follow established workflows for benefit checks, escalations, and provideroffice boundaries.

  • Ensure all information given to patients is consistent with Salvo policies and updated processes.

  • Troubleshoot patient issues related to the app, onboarding, or device setup before escalating.

  • Identify recurring issues and flag them to leadership with context and examples.

  • Adapt quickly to new tools, workflows, and process updates.

  • Monitor Slack for team tags and respond promptly when not on calls.

  • Partner with Engagement to ensure smooth handoffs and aligned messaging.

  • Support teammates by sharing knowledge, answering questions, and maintaining a positive, accountable culture.

  • Show up on time, prepared, and cameraready for meetings and trainings.

  • Take ownership of your queue, your followups, and your accuracy.

  • Ask questions when unsure and seek clarity rather than guessing.

Experience Requirements:

  • 3+ years of experience in healthcare billing, health insurance support, or a related patientfacing support role

  • Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously

  • Experience conducting patient or customer conversations while documenting and troubleshooting in real time

  • Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows

  • Ability to sit at a workstation for extended periods using a computer and headset to support patients

  • Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information

  • Proven experience handling confidential and sensitive patient data in compliance with HIPAA

  • Ability to thrive in a fastpaced, highgrowth environment with evolving processes and expectations

  • Strong attention to detail and accuracy in documentation, followups, and patient communication

  • Goaloriented with a focus on delivering highquality support and meeting performance expectations

  • Remote work experience preferred

  • Bilingual a plus (English/Spanish)

  • Must have a hardwired, highspeed internet connection

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply