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Remote Chat Support Assistant Jobs in Atlanta, GA

ForgeFit

Remote Customer Service Specialist

Atlanta, GA · Remote

$16.25 - $21.75/hr

What You'll Do Respond to customer inquiries via phone, email, and chat with professionalism and ... support, or client-facing role Strong communication and problem-solving skills Ability to stay ...

Xplor

Technical Support Specialist

Atlanta, GA · Remote

$50K - $55K/yr

S., excluding Hawaii and Alaska. #LI-Remote Additional Information Values and Life at Xplor Our ... to assist with the screening and assessment of job applications, such as candidate scoring or ...

New

Xplor

Technical Support Specialist

Atlanta, GA · On-site +1

$50K - $55K/yr

S., excluding Hawaii and Alaska. #LI-Remote Additional Information Values and Life at Xplor Our ... to assist with the screening and assessment of job applications, such as candidate scoring or ...

New

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Atlanta, GA

Remote Chat Support Assistant information

See Atlanta, GA salary details

$11

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$25

How much do remote chat support assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote chat support assistant in Atlanta, GA is $17.88, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.66 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Atlanta, GA? The most popular types of Remote Chat Support jobs in Atlanta, GA are:
What are popular job titles related to Remote Chat Support Assistant jobs in Atlanta, GA? For Remote Chat Support Assistant jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Atlanta, GA look for? The top searched job categories for Remote Chat Support Assistant jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Remote Chat Support Assistant jobs? Cities near Atlanta, GA with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Infographic showing various Remote Chat Support Assistant job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,188 per year, or $17.9 per hour.

Remote Customer Support - Travel Industry

Dreams Travel CR

Atlanta, GA • Remote

Full-time

Posted 10 days ago

Job description

We are looking for motivated individuals who are passionate about travel to join our growing team as Travel Experience Specialists in a remote work environment.

In this role, you will help travelers plan unforgettable experiences by providing destination guidance, organizing travel details, and supporting clients throughout their entire planning process.

As a Travel Experience Specialist, you will work remotely while helping clients transform their travel ideas into well-organized itineraries and memorable experiences. This is an excellent opportunity to develop skills within the travel industry, collaborate with international travel suppliers, and build a flexible career while supporting travelers at every stage of their journey.

Key Responsibilities:

  • Communicate with clients
    through various platforms
  • Assist with travel
    confirmations
  • Provide accurate and helpful
    information
  • Follow up with clients prior
    to travel

Requirements:

  • Strong attention to detail
  • Good organizational skills
  • Customer service experience
    preferred
  • Interest in the travel
    industry

Benefits:

  • Work from home
  • Flexible schedule
  • Ongoing training
  • Growth potential

Apply