Remote Chat Support Assistant Jobs in Illinois (NOW HIRING)

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Individual contributor responsible for the overall risk control assessment, evaluation, consulting and technical support on complex issues/assignments. Responsibilities are performed primarily in a remote, work-from-home environment, leveraging virtual tools and technologies to deliver risk control assessments and consultative services. Recognized as a technical expert in a product line of class of business specialty. Under general management direction, works within broad limits of authority requiring a high degree of technical complexity and coordination. May have regional, industry segment, global, or company-wide scope with responsibilities that may include remote risk control assessment and consulting services for global accounts.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Performs remote workplace/work site risk evaluation and remote consultative risk improvement services which may include large and/or special accounts of some complexity.
Provides remote risk assessment information on complex accounts to support the underwriting process for prospective, new and renewal accounts. Submits corresponding Risk Control recommendations or business solutions to minimize identified exposures.
Assesses customer's risk control program needs and develops and executes a customized strategy and supporting implementation plan for further refinements or improvements.
Makes recommendations on the development and implementation of risk control policy, marketing and business strategy to support achievement of local Branch and overall enterprise profit and growth strategies.
Develops and maintains business relationships with internal and external business partners through remote engagement and collaboration, with occasional in-person interaction as business needs require.
Develops and conducts remote education, training, and presentations.
Provides expertise in one or more specialty area to both internal and external customers, primarily through remote service delivery models.
May identify opportunities for and/or develop new products and services.
Conducts agency/broker visits to build relationships, including remote engagements and periodic in-person meetings, to discuss account or book of business issues and market CNA's products and services to support territorial business needs.
May be responsible for special projects.
May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
1. Advanced technical and product specific expertise, risk control evaluation and assessment skills and knowledge of insurance and risk control principles, practices and procedures including remote assessment techniques.
2. Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of internal and external business partners in a remote environment.
3. Strong organizational skills with ability to effectively prioritize multiple concurrent assignments in a work-from-home setting.
4. Advanced analytical and problem solving skills.
5. Ability to deal with ambiguous situations and issues.
6. Creativity in resolving unique and challenging business problems.
7. Ability to achieve results by taking a proactive long-term view of business goals and objectives.
8. Knowledge of Microsoft Office Suite and other business-related software.
9. Ability and willingness to travel as required, recognizing that the role is primarily remote/home-based.
Education & Experience
1. Bachelor's degree or equivalent experience. Professional designations preferred.
2. Typically a minimum of five to eight years risk control experience with proven track record of results, including experience delivering remote or consultative risk control services.
#LI-KC2
#LI-Remote
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.
CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com