ZipRecruiter

Log In

2

Remote Chat Operator Jobs in Troy, MI (NOW HIRING)

Telecom, Inc.

Be Seen First

Remote Residential Internet & Voice Sales Representative

Detroit, MI · Remote

$17/hr

  • Medical

  • Dental

  • Vision

S. based, full‐service omnichannel contact center operating since 1993 from our headquarters in ... We deliver both inbound and outbound solutions--via telephone, email, chat, SMS, and more--staffed ...

All JobsChat Operator JobsRemote Chat Operator JobsRemote Chat Operator Jobs in Troy, MI

Remote Chat Operator information

See Troy, MI salary details

$11

$19

$28

How much do remote chat operator jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote chat operator in Troy, MI is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.63 per hour, depending on experience, location, and employer.

What is a remote chat operator?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What does a remote chat operator do?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What skills and qualifications are needed to thrive as a remote chat operator?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What job categories do people searching Remote Chat Operator jobs in Troy, MI look for?

The top searched job categories for Remote Chat Operator jobs in Troy, MI are:

What cities near Troy, MI are hiring for Remote Chat Operator jobs?

Cities near Troy, MI with the most Remote Chat Operator job openings:

Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in Troy, MI as of July 2026, with employment types broken down into 61% Full Time, 7% Part Time, and 32% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $40,097 per year, or $19.3 per hour.

Remote Residential Internet & Voice Sales Representative

Telecom, Inc.

Detroit, MI • Remote

$17/hr

Full-time

Medical, Dental, Vision

Posted 7 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Telecom, Inc. is seeking a motivated, personable, and sales-driven Remote Residential Internet & Voice Sales Representative to join our team.


In this role, you will make outbound calls to prospective residential customers using company-provided leads. Your goal will be to understand each customer’s needs, explain available internet and voice services, overcome objections, and convert qualified opportunities into sales.


This is a business-to-consumer (B2C) sales position requiring confidence, persistence, and the ability to build rapport over the phone. The ideal candidate is a natural conversationalist who is comfortable working toward individual and team sales goals.


Required Availability

Applicants must be available to work one of the following full-time schedules:

  • Monday through Friday, 12:00 p.m.–8:30 p.m. Pacific Time
  • Monday through Friday, 12:30 p.m.–9:00 p.m. Pacific Time

Please apply only if you can consistently work one of these schedules.


Essential Duties and Responsibilities

  • Make outbound calls to prospective residential customers using provided leads.
  • Identify customer needs and recommend appropriate internet and voice services.
  • Clearly explain product features, pricing, promotions, and service options.
  • Use effective sales techniques to overcome objections and close sales.
  • Identify appropriate upselling and cross-selling opportunities.
  • Consistently meet or exceed weekly and monthly sales goals.
  • Accurately enter orders and document customer interactions in the CRM.
  • Learn and effectively use order-entry, billing, and customer management systems.
  • Represent the client’s brand professionally during every customer interaction.
  • Stay informed about current products, promotions, and marketing campaigns.
  • Organize daily activities and manage assigned leads independently.
  • Follow all required sales, quality, compliance, and documentation procedures.


Qualifications

  • High school diploma or equivalent.
  • Previous outbound telephone sales, residential internet sales, telecommunications sales, or call-center sales experience is strongly preferred.
  • At least two years of experience in a competitive or goal-driven sales environment is preferred.
  • Demonstrated ability to meet or exceed sales goals.
  • Confident, personable, and professional phone presence.
  • Strong ability to build rapport and communicate with residential customers.
  • Ability to overcome objections and provide relevant, persuasive responses.
  • Excellent verbal and written communication skills.
  • Good grammar, spelling, organization, and attention to detail.
  • Comfortable learning new software, billing platforms, and order-entry systems.
  • Strong computer skills, including familiarity with Microsoft Office.
  • Ability to complete a computer-skills assessment.
  • Ability to work independently in a fast-paced remote environment.
  • Quiet, distraction-free home workspace.


Technical Requirements

  • Computer that meets the company’s technical requirements.
  • Reliable high-speed internet connection connected by Ethernet; Wi-Fi is not permitted while working.
  • Corded USB headset.
  • Quiet, noise-free home office.

Important: Telecom, Inc. does not provide equipment or technical support for employees’ home computers. Employees are responsible for maintaining their own computer, software, telephone service, headset, and internet connection in compliance with company requirements.


Compensation and Benefits

  • $17.00 to start per hour, based on relevant work experience.
  • Additional performance-based bonus opportunities.
  • Full-time, remote position.
  • Monday-through-Friday schedule.
  • Hourly, non-exempt position.
  • Medical, dental, vision, and 401(k) benefits, subject to eligibility requirements.


Telecom, Inc. is an equal opportunity employer.

Company Description

Telecom, Inc. is a mid‐size, privately held U.S. based, full‐service omnichannel contact center operating since 1993 from our headquarters in the San Francisco Bay Area. We deliver both inbound and outbound solutions—via telephone, email, chat, SMS, and more—staffed exclusively by highly qualified, U.S. based professionals. We want you on our team!