$19 - $21/hr
In this remote role, you will respond to consumer inquiries by phone, text, chat, and written ... Handle quality complaints, adverse events, and claims according to Standard Operating Procedures.
New
$19 - $21/hr
In this remote role, you will respond to consumer inquiries by phone, text, chat, and written ... Handle quality complaints, adverse events, and claims according to Standard Operating Procedures.
New
Remote Chat Operator information
See New Jersey salary details
$12.45 - $14.07
3% of jobs
$14.07 - $15.69
4% of jobs
$17.17 is the 25th percentile. Wages below this are outliers.
$15.69 - $17.31
19% of jobs
$17.31 - $18.92
22% of jobs
The median wage is $19.03 / hr.
$18.92 - $20.54
17% of jobs
$22.07 is the 75th percentile. Wages above this are outliers.
$20.54 - $22.16
10% of jobs
$22.16 - $23.78
10% of jobs
$23.78 - $25.40
7% of jobs
$25.40 - $27.02
4% of jobs
$27.02 - $28.64
2% of jobs
$28.64 - $30.26
1% of jobs
$12
$20
$30
How much do remote chat operator jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for remote chat operator in New Jersey is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.17 per hour, depending on experience, location, and employer.
What is a remote chat operator?
A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.
What does a remote chat operator do?
A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.
What skills and qualifications are needed to thrive as a remote chat operator?
To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.
What are the most commonly searched types of Chat Operator jobs in New Jersey?
The most popular types of Chat Operator jobs in New Jersey are:
What are popular job titles related to Remote Chat Operator jobs in New Jersey?
For Remote Chat Operator jobs in New Jersey, the most frequently searched job titles are:
What job categories do people searching Remote Chat Operator jobs in New Jersey look for?
The top searched job categories for Remote Chat Operator jobs in New Jersey are:
What cities in New Jersey are hiring for Remote Chat Operator jobs?
Cities in New Jersey with the most Remote Chat Operator job openings:
$19 - $21/hr
Full-time
Posted 3 days ago
New
Job description
Description
Bilingual (French/English) Customer Service Representative
Premier NX provides customer experience solutions for leading brands in the pharmaceutical, healthcare, food, consumer packaged goods, and beauty care industries. We are looking for a bilingual Customer Service Representative to support consumers with professionalism, accuracy, and care.
In this remote role, you will respond to consumer inquiries by phone, text, chat, and written communication while meeting client service levels and compliance standards.
Summary
The Customer Service Representative handles complex consumer inquiries, provides product information and support, troubleshoots issues, and ensures all cases are documented accurately for follow-up when needed.
Hours and Work Environment:
Support is provided Monday through Friday. This is a remote, high-volume contact center role with company-supplied equipment. Representatives are assigned a regular shift and must work the full scheduled shift; this is not a flexible-schedule position.
Key Responsibilities
- Answer incoming calls, texts, chats, and written inquiries.
- Troubleshoot consumer product issues and provide accurate product information and recommendations.
- Handle quality complaints, adverse events, and claims according to Standard Operating Procedures.
- Maintain current knowledge of company products, services, and promotions.
- Bilingual fluency in English and French, both written and spoken.
- Previous customer service, contact center, or consumer support experience preferred.
- Strong communication, listening, and problem-solving skills.
- Ability to show empathy, patience, and professionalism in every interaction.
- Comfortable using multiple systems and communication channels, including phone, chat, text, email, and CRM tools.
- Strong attention to detail with the ability to document cases accurately and completely
- Accurately and promptly log all customer and contact information in CRM tools while following compliance standards.
Requirements
KEY REQUIREMENTS:
- Demonstrate empathy, patience, sensitivity, and excellent service with every consumer interaction.
- Maintain a private workspace and meet telecommuting requirements, including minimum internet service of 100 Mbps download speed.
- Work accurately across multiple systems and communication channels while documenting complete case notes.
- Meet Quality Assurance expectations for service, product knowledge, case coding, and compliance.
- Participate in remote training, including independent reading, systems training, SOPs, and product training.
- Must have work authorization in Canada.
We are committed to building a diverse and inclusive team. We believe that diverse perspectives drive innovation and create a vibrant workplace where everyone can thrive. We encourage applications from all qualified individuals, including visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.