ZipRecruiter

Log In

2

Remote Chat Email Jobs in Romeoville, IL (NOW HIRING)

Meltzer Hellrung LLC

Senior Paralegal

Chicago, IL · On-site +1

$64K - $80K/yr

Monitor emails and chat messages, responding to internal requests from senior legal team and/or ... Hybrid for those in the Chicagoland area or remote outside of Chicago metro area. Immigration ...

Aprio

Senior Associate, Compliance as a Service

Chicago, IL · On-site +1

$80K - $132K/yr

Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

Meltzer Hellrung LLC

Senior Paralegal

Chicago, IL · On-site +1

$64K - $80K/yr

Monitor emails and chat messages, responding to internal requests from senior legal team and/or ... Hybrid for those in the Chicagoland area or remote outside of Chicago metro area. Immigration ...

Meltzer Hellrung LLC

Senior Paralegal

Chicago, IL · On-site +1

$64K - $80K/yr

Monitor emails and chat messages, responding to internal requests from senior legal team and/or ... Hybrid for those in the Chicagoland area or remote outside of Chicago metro area. Immigration ...

Meltzer Hellrung LLC

Senior Paralegal

Chicago, IL · On-site +1

$64K - $80K/yr

Monitor emails and chat messages, responding to internal requests from senior legal team and/or ... Hybrid for those in the Chicagoland area or remote outside of Chicago metro area. Immigration ...

Wing Assistant

Field & Events Marketer

Chicago, IL · On-site +1

Work with marketing on email outreach, landing pages, paid promotion, and social to drive booth ... You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.

Wing Assistant

Field & Events Marketer

Chicago, IL · Remote

$60K - $80K/yr

Work with marketing on email outreach, landing pages, paid promotion, and social to drive booth ... You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.

next page

Showing results 1-20

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Romeoville, IL

Remote Chat Email information

See Romeoville, IL salary details

$72.9K

$104.8K

$148.4K

How much do remote chat email jobs pay per year?

As of Jul 23, 2026, the average yearly pay for remote chat email in Romeoville, IL is $104,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,600.00 and $127,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Romeoville, IL? For Remote Chat Email jobs in Romeoville, IL, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Romeoville, IL look for? The top searched job categories for Remote Chat Email jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Chat Email jobs? Cities near Romeoville, IL with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Romeoville, IL as of July 2026, with employment types broken down into 2% Locum Tenens, 62% Full Time, 4% Part Time, and 32% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $104,764 per year, or $50.4 per hour.
Retirement & Wealth - Call Center Agent (Remote)

Retirement & Wealth - Call Center Agent (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

$15.75 - $21/hr

Full-time

PTO

Posted 26 days ago

Inspira Financial rating

7.2

Company rating: 7.2 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

The position is responsible for direct verbal and written communications with Automatic Rollover/Direct Rollover/Non-Retirement Accountholders, Plan Sponsors, Record-Keepers, and Third-Party Administrators in the Individual Investor Services Savers Department. This role requires the candidate to handle high call volume daily. The role also assumes the primary responsibility of interacting with all the necessary internal departments to resolve client requests or answer any inquiries related to their account activity and investments. Through verbal and written communications, the individual in this position develops, strengthens, and maintains a positive relationship with our clients and firm associates.
  • Handle a high volume of incoming and outgoing client phone calls
  • Respond to email, voicemail, and chat inquiries from clients
  • Understand and be able to articulate the account opening, distributions, and investment process to clients
  • Assist clients in ensuring that all required forms are fully completed
  • Handle troubleshooting inquiries in regards to Web and Online issues
  • Provides educated answers with regards to IRA's, and IRS Codes
  • Maintain a professional approach to client service, consistent with protocol and service levels
  • Other duties as assigned

If offered the position, equipment will be provided. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1).
This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
Internet speed requirements:
  • Upload Speed: >20 Mbps
  • Download Speed: >100 Mbps
  • Must be able to hardwire ethernet cable to internet modem/router.

Training Class/Start Date: 8/31/2026 (subject to change due to business needs)
  • Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
  • Training is approximately 7 weeks in total length. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
    • Training Duration:
      • Tier 1 Training - 3 weeks (Following the Training Schedule from 8 a.m. CT to 4:30 p.m. CT)
      • Ter 1 Call Lab - 2 weeks (Following the Regular Schedule from 11:30 a.m. CT to 8 p.m. CT)
      • Tier 2 Training - 1 week (Following the Training Schedule from 8 a.m. CT to 4:30 p.m. CT)
      • Tier 2 Call Lab - 1 week (Following the Regular Schedule from 11:30 a.m. CT to 8 p.m. CT)

Training Schedule/Shift: 8 a.m. CT to 4:30 p.m. CT (subject to change due to business needs)
Regular Schedule/Shift:
  • Your regular hours are Monday through Friday, 11:30 a.m. - 8:00 p.m. CT.
  • You will have one weekday off (for example, Wednesday), with Mondays excluded.
  • You will also work Saturdays, 8:30 a.m. - 5:00 p.m. CT.
  • Hours may change if business needs require it, and you'll be notified in advance.

Education & Experience:
  • 2+ years of experience in customer service
  • 2+ years of call center experience
  • No degree required

Skills & Abilities:
  • Familiarity with retirement accounts and IRS rules and regulations (R&W) preferred
  • Familiarity with Salesforce/Service Cloud preferred
  • Bilingual language skills preferred
  • Energetic client service focused who is both accountable and reliable
  • Ability to learn and retain information while using a digital workflow to navigate the interaction and tools
  • Ability to connect with accountholders on a human level and assist them as needed with patience and empathy
  • Ability to work in a fast-paced, high-volume environment, taking up to 50 calls per day
  • Possesses strong written, keyboarding, and verbal communication skills
  • Ability to apply relationship building skills to internal and external clients
  • Strong computer aptitude, keyboarding skills of 50+ WPM; proficient in Microsoft suite of products
  • Strong problem-solving skills and ability to multi-task, and ability to navigate several systems simultaneously to support servicing the accountholder.
  • Proactive approach to resolving issues.
  • Active Listening Skills
  • Detail-oriented, organized, and dependable
  • Possess a cheerful attitude and be able to perform well in a collaborative team environment

Other Requirements:
  • Ability to work overtime when needed
  • Prolonged periods of sitting at a desk and working on a computer

What Inspira Financial employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply