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Remote Chat Email Jobs in Romeoville, IL (NOW HIRING)

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems. * Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows ...

Care Coordinator

Chicago, IL · Remote

$18 - $20/hr

Our corporate office in downtown Chicago (currently fully remote) is looking to hire highly ... email, and live chat to get them scheduled at one of our 16 Chicagoland clinics and/or one of our ...

Care Coordinator

Chicago, IL · On-site +1

$18 - $20/hr

Our corporate office in downtown Chicago (currently fully remote) is looking to hire highly ... email, and live chat to get them scheduled at one of our 16 Chicagoland clinics and/or one of our ...

Care Coordinator

Chicago, IL · Remote

$18 - $20/hr

Our corporate office in downtown Chicago (currently fully remote) is looking to hire highly ... email, and live chat to get them scheduled at one of our 16 Chicagoland clinics and/or one of our ...

Customer Service Specialist

Chicago, IL · Remote

$17.50 - $23.25/hr

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to ... Respond to customer inquiries via email, phone, and chat, ensuring timely and professional ...

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Remote Chat Email information

See Romeoville, IL salary details

$72.9K

$104.8K

$148.4K

How much do remote chat email jobs pay per year?

As of Jul 23, 2026, the average yearly pay for remote chat email in Romeoville, IL is $104,764.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,600.00 and $127,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What job categories do people searching Remote Chat Email jobs in Romeoville, IL look for? The top searched job categories for Remote Chat Email jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Remote Chat Email jobs? Cities near Romeoville, IL with the most Remote Chat Email job openings:
Infographic showing various Remote Chat Email job openings in Romeoville, IL as of July 2026, with employment types broken down into 2% Locum Tenens, 62% Full Time, 4% Part Time, and 32% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $104,764 per year, or $50.4 per hour.
Senior Paralegal (Remote)

Senior Paralegal (Remote)

Meltzer Hellrung LLC

Chicago, IL • Remote

$64K - $80K/yr

Full-time

Posted 2 hours ago


Job description

About Meltzer Hellrung

We strive to be the new generation immigration solutions provider with an innovative spirit to disrupt and constantly improve the immigration process for companies, employees and their families.

Founded in 2014, Meltzer Hellrung leverages technology, a service-oriented mindset, and a compassionate approach to assist high-growth corporations in scaling their immigration programs, increasing their access to talent, and expanding operations into new markets.

Our values describe the essence of our firm:

  • We Are Authentic: We express our ideas, concerns, and are accepted for who we are. We share our quirks, strengths, vulnerabilities, and our interests. We value honesty and openness to foster an environment where everyone feels valued and accepted.
  • We Take Ownership: We embrace our roles, responsibilities, and work with a sense of accountability and integrity. We take full responsibility for actions and outcomes. Owning our work honors our colleagues and those we seek help.
  • We Are Resilient: We bear the weight of our clients' expectations as their advocates and persevere through setbacks. We pursue all the options to help achieve the best outcomes for our clients.
  • We Are Growth-Minded: We approach our service, our organization, and our careers with an innovative spirit. We look for ways to improve and progress as individuals and as a team. We continually look to evolve and add value.


About Voyager

We launched our proprietary immigration platform in 2022 to ensure that we deliver on our promise of service that is transparent, fast, and secure. Voyager appropriately reduces information silos to ensure important case and immigration status details are available to all stakeholders, reducing communication burdens and overall confusion.

About the Paralegal Role

Meltzer Hellrung seeks a Paralegal (Level 3 or Sr. Paralegal depending on experience level). As a Paralegal, you will utilize your existing employment-based immigration experience to partner with internal legal teams and provide account management services to clients and stakeholders. Our paralegals work in close collaboration with each other, our attorneys, and our clients. Paralegals drive processes to completion and take on significant client account management responsibilities.

Duties:

  • In collaboration with attorneys, provide account management services to assigned clients, including the following duties:
    • Utilize our Voyager platform to create and maintain client and foreign national profiles and processes, monitor case workflows, ensure proper onboarding and managing a case from initiation to filing.
    • Drafting assigned applications for clients, including all forms and letters, and preparing assembled application for attorney review prior to government submission.
    • Complete PERM processes from initiation to final submission, as assigned. Initiating/preparing I-140 and/or AOS following PERM.
    • Where applicable, assign appropriate cases and tasks to junior paralegals for completion (process initiations, form preparation, final assembly, and relevant communications).
    • As assigned by attorney and/or team lead, assist with application preparation for other clients where specific individual knowledge or expertise can benefit.
    • Manage and/or support others in larger client accounts, as required.
  • Manage assigned client accounts with general oversight from attorney(s), pushing processes forward based on own initiative, and completing assignments within firm expectation.
  • Review drafted applications as prepared by junior-level paralegals and provide feedback, as needed.
  • Monitor emails and chat messages, responding to internal requests from senior legal team and/or responding to external stakeholders as required. Meltzer Hellrung guarantees a one business day response time to client communication.
  • Support assigned clients in data reporting as needed, such as expiration reports, initiation projections, status reports, etc.
  • Responsible for reviewing updates published by the firm and other legal team members to stay abreast of changes in immigration.

About you:

  • At least 3 years of employment-based immigration experience in a paralegal role or similar capacity.
  • Experience with visa preparation on H-1B, PERM, dependent-related visa types, TN, E-3, H-1B1, I-140, Adjustment of Status, RFE responses, L-1, and other case types.
  • Experience with other business immigration applications, such as E-2, O-1, NIW, and EB-1A is desired, but not required.
  • Experience managing personal day-to-day tasks for assigned client accounts, including moving cases forward based on their own initiative, and preparing reports.
  • Experience in directing junior-level paralegals to complete assigned processes a plus.

Job Type: Full-time

Salary: $64,000-$80,000 commensurate with location, experience and background.

Location: Hybrid for those in the Chicagoland area or remote outside of Chicago metro area.

Immigration Sponsorship: Immigration sponsorship is not available for this position.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.