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Remote Chat Email Jobs in Rockingham, NC (NOW HIRING)

Remote Chat Email information

See Rockingham, NC salary details

$60.2K

$86.5K

$122.5K

How much do remote chat email jobs pay per year?

As of Jul 22, 2026, the average yearly pay for remote chat email in Rockingham, NC is $86,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,400.00 and $105,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Rockingham, NC? For Remote Chat Email jobs in Rockingham, NC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Rockingham, NC look for? The top searched job categories for Remote Chat Email jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Remote Chat Email jobs? Cities near Rockingham, NC with the most Remote Chat Email job openings:
Infographic showing various Remote Chat Email job openings in Rockingham, NC as of July 2026, with employment types broken down into 2% Locum Tenens, 56% Full Time, 9% Part Time, 32% Contract, and 1% Nights. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $86,503 per year, or $41.6 per hour.
Remote Support Specialist Part time 3rd shift; includes working every other weekend Pee Dee Cheraw A

Remote Support Specialist Part time 3rd shift; includes working every other weekend Pee Dee Cheraw A

Chesco Services

Cheraw, SC • On-site, Remote

Part-time, Other

Re-posted 25 days ago


Job description

REPORTS TO: House Manager and Supervising Coordinators
Qualifications:
  • High School Diploma or equivalent.
  • Acquire and maintain certification in First Aid, CPR, and CPI (Non-Violent Crisis Intervention). Subject to annual TB test. Valid Driver's license from state of residence and ability to operate motor vehicle for 15 passengers or less.
Job Summary:
As a Remote Support Specialist, you will work under the guidance of the Enabling Technology Manager with a focus of supporting adults where they live, work, and play with their use of assistive/enabling technology. The Remote Support Specialist provides support to individuals and staff of CHESCO Services. Provide technical assistance and customer service remotely, typically via phone, email, or chat, to resolve issues related to hardware, software, and network problems for internal and external supported persons. Provide direct care and training to consumers in community residence according to local, state , and federal guidelines and collects data electronically. Counsels consumers as necessary.
Physical Abilities Include:
Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting (patients with assistance), fingering, writing, reading, driving including nights, counting, work double shifts as necessary, running, and smell.
Physical Requirements Include:
Very heaving lifting with assistance visual acuity must be accurate to write and read small print and record data. A worker is subject to both indoor and outdoor environments and maybe subject to temperature extremes of heat and cold for short time periods. The worker is subject to noise and hazards including the possibility of physical assault, property destruction, and infections. The worker is subject to wear protective clothing to prevent exposure to infection.
Job Duties:
  1. Maintains accountability for all consumers within the assigned setting, and demonstrates knowledge of consumers' actions during that time frame.
  2. Ensures consumers' needs are met through the implementation of goals, behavior management, personal hygiene, oral hygiene, social adjustment, leisure, and special activities.
  3. Ensures consumers' well-being and for reporting and inappropriate or maladaptive behaviors to residents as needed. Implement unit wide and individual behavior management plans consistently.
  4. Performs all DSP paperwork, i.e: daily log, activity schedules, the monthly inventory of consumers' belongings, daily documentation as needed, progress notes, baseline data, behavior reports, requisitions and others as needed. Write up new sheets for the month - body check sheets, daily progress notes, recreational assessment, (by consumer assignment), recreational calendar and activity inventory, etc.
  5. Maintains cleanliness in the unit through supervision of the chores, house cleaning, cooking and laundry as scheduled or needed.
  6. Participates as a member of the interdisciplinary team and other consumer-related meetings as needed. Provides information and assists with evaluation.
  7. Administers medications to residents within CHESCO Services medication administration guidelines.
  8. Make needed copies for direct care paperwork. (Third Shift)
  9. Attends in-service training and staff meetings as required
  10. Transport consumers as needed.
  11. Conducts monthly fire drills on each shift; disaster drills as required.
  12. Provides coverage to other shifts and community programs as needed.
  13. Buys groceries and supplies weekly or as needed. (On Schedule)
  14. Clothing purchases ( second shift; House Manager delegates).
  15. Prepare food and supply inventory. (Third Shift)
  16. Service Provision Log. (Third Shift)
  17. Prepare the chore list. (Third Shift)
  18. Filing.
  19. Performs other duties as identified or assigned.
ESSENTIAL JOB DUTIES
1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17
MARGINAL JOB DUTIES
18,19