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Remote Chat Email Jobs in Layton, UT (NOW HIRING)

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Salt Lake City, UT · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 ... You will also respond to chat and email requests, lead Zoom walkthroughs, and manage support ...

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... or emails with urgency and immediacy. * Available to assist and monitor Rocket chat and Skype ...

ACD Direct

Quality Assurance Specialist

Farmington, UT · Remote

$19/hr

Quality Assurance Specialist - Remote What do we do? ACD Direct, Inc. is an innovative, virtual ... or emails with urgency and immediacy. * Available to assist and monitor Rocket chat and Skype ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Layton, UT

Remote Chat Email information

See Layton, UT salary details

$65K

$93.4K

$132.2K

How much do remote chat email jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote chat email in Layton, UT is $93,355.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $113,600.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Layton, UT?

For Remote Chat Email jobs in Layton, UT, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Layton, UT look for?

The top searched job categories for Remote Chat Email jobs in Layton, UT are:

What cities near Layton, UT are hiring for Remote Chat Email jobs?

Cities near Layton, UT with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Layton, UT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $93,355 per year, or $44.9 per hour.

Client Success Specialist, Retirement Services - Remote

IRALOGIX,Inc

Salt Lake City, UT • Remote

Full-time

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

JOB DESCRIPTION


Company:  IRALOGIX, Inc.  Position:    Customer Care Representative  

Location:   Pittsburgh, PA/SLC UT (Remote) Job Type:   Full-Time/Exempt

Industry:    Retirement Services/FinTech Software                       Travel:        0%-5%

 

IRALOGIX is a rapidly growing FinTech transforming IRA administration and recordkeeping. We empower financial institutions—IRA providers, 401(k) recordkeepers, advisors, and banks—to deliver scalable, compliant, and efficient retirement solutions through modern technology.

As a CLIENT SUCCESS SPECIALIST, RETIREMENT SERVICES serves as a trusted client contact across the retirement services ecosystem. You will combine financial service expertise, IRA operations knowledge, and effective communication skills to deliver exceptional client support and ensure seamless account servicing. 

 

Responsibilities

The essential responsibilities and duties for this position include, but are not limited to, the following:

  • Provide service and technical support to retirement investment customers, including guidance on IRA account activity, wealth management processes, and recordkeeping requirements.
  • Manage inbound and outbound communications (phone, live chat, email) with customers, ensuring timely and accurate responses to IRA-related and account recordkeeping questions.
  • Support day-to-day IRA administration and recordkeeping functions, including contributions, distributions, rollovers, transfers, and beneficiary changes.
  • Help customers and advisors navigate our technology platform, including account setup, transaction history, reporting, and compliance documentation.
  • Collaborate with operations, compliance, and partner recordkeepers to ensure accurate documentation and adherence to DOL regulations.
  • Escalate complex issues to appropriate internal teams while maintaining accountability for customer satisfaction.
  • Consistently deliver an above-and-beyond customer experience by blending technical accuracy with empathy, patience, and professionalism.
  • Demonstrate integrity and responsibility when handling sensitive financial and personal data.

Qualifications

The essential skills and experience for this position include, but are not limited to, the following:

  • Demonstrated proficiency in retirement account operations, with 3+ years of experience in financial services, IRA administration, or wealth management client support.
  • Proven track record of delivering exceptional client service and maintaining high standards of accuracy, confidentiality, and compliance in all account-related activities.
  • Proficient in computer applications, including Microsoft Office Suite (Excel, Outlook, Word) and CRM/customer support platforms.
  • Outstanding communication abilities, both written and verbal, with the capacity to translate complex financial information into clear, client-friendly terms. Spanish fluency is a plus.
  • Strong organizational and analytical skills, with the ability to manage multiple priorities in a dynamic, fast-paced environment.
  • Demonstrated ability to collaborate effectively within cross-functional teams while maintaining accountability for individual performance and service outcomes.
  • Detail-oriented, resourceful, and committed to continuous improvement in client experience and operational excellence.
  • Bachelor’s degree preferred in Finance, Business Administration, or a related discipline.
  • Must be a U.S. Citizen, Permanent Resident, or otherwise authorized to work permanently in the United States. 

 

Why join IRALOGIX

  • Join a FinTech innovator transforming the retirement services industry.
  • Collaborative team culture with career growth opportunities
  • Competitive compensation and comprehensive benefits

 

IRALOGIX is an equal opportunity employer committed to building a team that embraces diversity, represents a variety of backgrounds, and upholds inclusiveness.  M/F/V/D

 

Apply