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Remote Chat Email Jobs in Lansing, MI (NOW HIRING)

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Lansing, MI

Remote Chat Email information

See Lansing, MI salary details

$72.5K

$104.2K

$147.6K

How much do remote chat email jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote chat email in Lansing, MI is $104,216.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,100.00 and $126,800.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Lansing, MI?

For Remote Chat Email jobs in Lansing, MI, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Lansing, MI look for?

The top searched job categories for Remote Chat Email jobs in Lansing, MI are:

What cities near Lansing, MI are hiring for Remote Chat Email jobs?

Cities near Lansing, MI with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Lansing, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $104,216 per year, or $50.1 per hour.

Commercial Service Center Representative (Lansing)

Michigan Farm Bureau

Lansing, MI • Remote

$49K/yr

Part-time

Medical, Dental, Vision, Retirement

This job post has expired 3 days ago. Applications are no longer accepted.

Job description


Commercial Service Center Representative

To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives.

Complete service requests on commercial policies including certificates of insurance, endorsements, and renewal reviews.

Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes.

Analyze and complete commercial service activities within the authority limit. Identify risks requiring underwriter evaluation and approval, and assign such risks based on guidelines, procedures, and service standards.

Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling.

High school diploma or equivalent required.

Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance.

Minimum of one year insurance related experience required.

Experience using Microsoft Word, Excel, and PowerPoint required.

Valid drivers license with an acceptable driving record.

Designations in CISR, AINS, or CIC required, or actively being pursued.

Must be willing to pursue self-development training including but not limited to insurance, policy rating and coverages, processing and procedures training, computer training, and customer service training.

P/C License required or obtained within 90 days of employment.

Note: This is a remote position within the State of Michigan.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

Minimum Salary: $49,563

PM19


Compensation details: 49563-49563 Yearly Salary


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