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Remote Chat Email Jobs in Georgetown, TX (NOW HIRING)

Fyxer

Senior Customer Support Specialist

Austin, TX · Remote

$75K - $85K/yr

What You'll Be Doing * Own the front line of customer support across chat, email and video ... This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must ...

ForgeFit

Remote Customer Service Specialist

Austin, TX · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Brivo

Technical Support Agent (Video)

Austin, TX · On-site +1

$18 - $21/hr

... remote. This position is based at our Austin, TX headquarters. The available shifts are Monday ... Accepting support requests from several channels (chat, phone, email) * Effective management of ...

Loxo

Technical Advisor

Austin, TX · Remote

$115K - $115K/yr

  • PTO

Provide exceptional support through email, chat, and video, explaining complex technical concepts ... Remote-First: 100% remote-based workforce. * Flexibility: Unlimited vacation and PTO. * Growth: A ...

ASCENSUS

Call Center Representative (Temporary)

Austin, TX · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4-6 weeks consist of training from 10:00 am to ... They are responsible for providing high quality service to all callers using phone, email or chat.

New

ASCENSUS

Bilingual Call Center Representative

Austin, TX · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... They are responsible for providing high quality service to all callers using phone, email or chat.

Flock

Field Deployment Specialist

Austin, TX · Remote

$60K - $80K/yr

An FAA Part 107 Remote Pilot Certificate, or willingness to obtain certification within 45 days of ... Your recruiter will discuss this in depth with you during our first chat. #ZR Why Flock 💚 Every ...

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Showing results 1-20

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Georgetown, TX

Remote Chat Email information

See Georgetown, TX salary details

$66.4K

$95.5K

$135.2K

How much do remote chat email jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote chat email in Georgetown, TX is $95,467.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $116,100.00 per year, depending on experience, location, and employer.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are popular job titles related to Remote Chat Email jobs in Georgetown, TX?

For Remote Chat Email jobs in Georgetown, TX, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Georgetown, TX look for?

The top searched job categories for Remote Chat Email jobs in Georgetown, TX are:

What cities near Georgetown, TX are hiring for Remote Chat Email jobs?

Cities near Georgetown, TX with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Georgetown, TX as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $95,467 per year, or $45.9 per hour.

Senior Customer Support Specialist

Fyxer

Austin, TX • Remote

$75K - $85K/yr

Full-time

Posted 25 days ago

Job description

This might just be the best support job in the world.

 
About Fyxer

Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

 
What You’ll Be Doing

  • Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding

  • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed

  • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team

  • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks

  • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

 

What Success Looks Like

  • You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased

  • You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading

  • You consistently resolve complex technical issues with confidence and speed

  • You proactively refine key support processes

  • You're a trusted cross-functional partner who people actively seek out

  • You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters


What You Bring

  • 5+ years in customer or technical support, within a B2B SaaS environment

  • Strong written and verbal communication skills

  • Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

  • Curious, coachable, and driven to exceed goals

  • Startup-ready: adaptable, fast-moving, and hands-on

  • Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others

  • A genuine opinion and interest in AI and the future of work

Salary and other bits:

  • Salary: $75,000 + $85,000 Equity

  • This will be a fully remote role to begin with as we build out our Austin presence. Hence, you must live in Austin to be considered.

  • Private medical, pension and lunch provided everyday

The Hiring Process

  1. Submit your CV (no need for a cover letter)

  2. We’ll review it

  3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

  4. Customer case study with a panel (45 minutes)

  5. Meet more of the team (30 minutes)

 
The Fyxer Reality: Why We Win

  • The Trajectory: We grew from $1M to $30M ARR with a team of just 32.

  • The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.

  • The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.

  • Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.

 

Compensation Range: $75K - $85K