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Remote Chat Email Jobs in Forney, TX (NOW HIRING)

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

Answer inbound customer inquiries via phone, email, chat, or other communication channels in a ... Performs remote troubleshooting through diagnostic techniques and pertinent questions. * Provides ...

Prismfly

Ecommerce Lifecycle Strategist

Dallas, TX · Remote

$120K - $155K/yr

Our culture is remote-first, and we connect daily on Slack and video chat. Being part of a boutique ... Coordinate creation of briefs, copy, art, text/HTML templates, email campaigns, etc * Segment ...

Prismfly

Ecommerce Lifecycle Strategist

Dallas, TX · Remote

$124K - $160K/yr

Our culture is remote-first, and we connect daily on Slack and video chat. Being part of a boutique ... Coordinate creation of briefs, copy, art, text/HTML templates, email campaigns, etc * Segment ...

NCD Agency LLC

Customer Care Advisor

Dallas, TX · On-site +1

$17.50 - $18.50/hr

All remote employees must maintain a workspace that allows professional conversations free from ... Communicates with clients across multiple channels, including phone, email, and chat. * Reviews ...

ASCENSUS

Bilingual Call Center Representative

Dallas, TX · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... They are responsible for providing high quality service to all callers using phone, email or chat.

Flock

Field Technician

Dallas, TX · Remote

$55K - $65K/yr

This isn't a desk-based or remote troubleshooting role, you'll be outdoors in the field every day ... Your recruiter will discuss this in depth with you during our first chat. #ZR Why Flock Every ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

... chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...

AE Perkins

Customer Advocate

Dallas, TX · Remote

$21/hr

Remote-First with In-Person Training: This position is remote following successful completion of ... Minimum 2+ years of multi-channel service experience, including chat, phone, and email in a contact ...

AE Perkins

Customer Advocate

Dallas, TX · On-site +1

$21/hr

Remote-First with In-Person Training: This position is remote following successful completion of ... Minimum 2+ years of multi-channel service experience, including chat, phone, and email in a contact ...

Bicycle Health

Senior Payor Strategy Specialist

Dallas, TX · Remote

$90K - $105K/yr

Employer Paid STD & LTD * 401k * $50 monthly Remote Work Stipend RESPONSIBILITIES: * Formulate and ... All official communication from our recruiting team will come from an @bicyclehealth.com email ...

Confie

Sales Operations Specialist

Addison, TX · On-site +1

$65K - $70K/yr

Flexible work options, including remote and hybrid opportunities, if eligible * Retirement Plan ... email, chat, in-person meetings, and telephone Qualifications and Education Requirements ≥ 2 ...

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Showing results 41-60

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Forney, TX

Remote Chat Email information

See Forney, TX salary details

$64.4K

$92.6K

$131.1K

How much do remote chat email jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote chat email in Forney, TX is $92,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $112,600.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Forney, TX?

For Remote Chat Email jobs in Forney, TX, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Forney, TX look for?

The top searched job categories for Remote Chat Email jobs in Forney, TX are:

What cities near Forney, TX are hiring for Remote Chat Email jobs?

Cities near Forney, TX with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $92,563 per year, or $44.5 per hour.

Customer Support Representative II

Aerwave

Dallas, TX • On-site, Remote

$16.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

Aerwave delivers next-generation Managed Wi-Fi for multifamily communities-seamless, gigabit-speed internet that's always on, everywhere on your property.
With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow's digital lifestyle.
The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer satisfaction, retention, and loyalty. As a key member of our customer support team, you will be responsible for providing excellent service to our customers, resolving technical issues, and ensuring a positive customer experience. The Shift is from 4:00 PM to 1:00 AM.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
  1. Serves as the first point of contact for customers seeking technical assistance via phone, email, and computer chat.
  2. Answer inbound customer inquiries via phone, email, chat, or other communication channels in a professional and timely manner.
  3. Troubleshoot internet connection issues, identify problems related to service outages, slow speeds, and hardware configurations, and provide solutions or escalate issues to the technical support team.
  4. Performs remote troubleshooting through diagnostic techniques and pertinent questions.
  5. Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining LAN performance.
  6. Determining the best solution based on the issue and details provided by customers.
  7. Direct unresolved issues to the next level of support personnel.
  8. Provide accurate information on products or services.
  9. Provide timely follow-ups and updates customer status and information.
  10. Works cohesively with the team to relay information to appropriate levels of management.
  11. Improves client references by recording events, root cause and resolutions, and maintaining documentation.
  12. Responsible for de-escalating irate customers.
  13. Achieve and maintain expected benchmarks communicated by management monthly.
  14. Prepare reports as required; enter project information within proprietary software to track progress and completion of projects per line of business, department, communication channel, etc.
  15. Update messaging and Website for any service events or affected areas during outages.
  16. Maintain communication with management regarding development within areas of assigned responsibilities.
  17. Assist the NOC teams with onsite in unit scheduling.
  18. Participate in mandatory meetings and training.
  19. Maintain a positive, empathetic, and professional attitude towards all internal and external customers.

REQUIRED QUALIFICATIONS:
Education/Experience:
  • High School Diploma or GED.
  • 4+ years of experience in a service/tech support role.
  • Has a successful track record of problem solving in customer service/support role.
  • Ability to work in a collaborative environment and adapt to changing circumstances.
  • Experience with ticketing systems, Intercom and Aircall is a plus.
  • Ability to work a flexible schedule that includes weekends, evenings, holidays.
  • Is organized with strong follow-through.
  • Must have high speed internet, quiet workspace free from distractions, and a backup plan for power and internet outages.
  • This role requires you to be at your desk, ready and available to take calls during scheduled hours.
  • Can easily navigate computers and CRM systems.
  • Excellent communication and team leadership skills.
  • Understand critical milestones that drive operational excellence.
  • Flexibility working a variety of shifts with minimal notice.
  • Basic technical knowledge.
  • Proficiency in the use of a computer, and software applications including Microsoft Office.

Knowledge, Skills, and Abilities:
  • Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
  • Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
  • Ability to work independently with minimal supervision on a highly productive team.
  • Ability to manage budgets, timelines, and resources effectively.
  • Easily takes initiative and works independently.
  • Maturity, professionalism, and good work ethic.

Preferred Qualifications:
  • Bilingual in English and Spanish.
  • Bachelor's Degree.

Benefits:
  • Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave's growth and success.
  • Clear line of sight for career advancement and significant accomplishments.
  • Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
  • We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. The Company offers a generous PTO policy.
  • Additionally, you receive 15 paid Company holidays.
  • High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
  • 401(k) matching 100% up to 4% of base salary.

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