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Remote Chat Email Jobs in Allen, TX (NOW HIRING)

Vytwo

Dynamics 365 Developer

Prosper, TX · Remote

Remote We are looking for an experienced Dynamics 365 Developer with deep expertise in Customer ... Chat channel setup, Workstreams, Session templates, Agent Scripts and Macros, as well as CI ...

Remotetravelcareers

Trip Customer Care

Plano, TX · Remote

$15.25 - $20.75/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ... Remote -- Full-time or Part-time Benefits: * Flexible schedule opportunities * Work from home

Remotetravelcareers

Travel Customer Support

Dallas, TX · Remote

$16.75 - $21.50/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions ... Remote -- Full-time or Part-time Benefits: * Flexible schedule opportunities * Work from home

Nexora Talent

Client Experience Coordinator (Remote)

Plano, TX · Remote

$17.50 - $23.50/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

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Showing results 21-40

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Allen, TX

Remote Chat Email information

See Allen, TX salary details

$66.5K

$95.6K

$135.3K

How much do remote chat email jobs pay per year?

As of Sep 2, 2026, the average yearly pay for remote chat email in Allen, TX is $95,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,400.00 and $116,300.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Allen, TX?

For Remote Chat Email jobs in Allen, TX, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Allen, TX look for?

The top searched job categories for Remote Chat Email jobs in Allen, TX are:

What cities near Allen, TX are hiring for Remote Chat Email jobs?

Cities near Allen, TX with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Allen, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $95,575 per year, or $45.9 per hour.

IT Support Analyst - MS365/Teams, MDM (iPhones and iPads) & Jira

Welltower, Inc.

Plano, TX

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

WELLTOWER - REIMAGINE REAL ESTATE WITH US
At Welltower, we're transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious-guided by our mantra: The only easy day was yesterday.
We're looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
ABOUT THE ROLE
We are looking for a highly motivated, enthusiastic, and energetic candidate to join a high-performing IT team in our Plano, TX office. The ideal candidate will help deliver exceptional end-user support through a customer-centric IT Service Desk model focused on incident resolution, communication, and continuous service improvement. This is a hands-on position that requires technical skills that are necessary to troubleshoot, support, and administer a wide range of technologies used within the company. The IT Support Analyst will work closely with the rest of the Technology and Infrastructure team, reporting to the Director, Service Management.
KEY RESPONSIBILITIES
  • Serve as the first point of contact for IT support requests via phone, chat, email, and self-service channels, delivering a high-quality customer experience.
  • Provide professional call handling, including active listening, issue triage, troubleshooting, and clear communication throughout the support lifecycle.
  • Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.
  • Adhere to established Service Level Agreements (SLAs) and prioritize incidents and requests based on business impact and urgency.
  • Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
  • Deliver professional phone and remote support by actively troubleshooting issues, communicating clearly, and providing timely follow-up to end users.
  • Monitor ticket queues and phone queues to ensure response and resolution targets are consistently achieved.
  • Contribute to Knowledge Base articles, standard operating procedures, and self-service documentation to improve first-call resolution rates.
  • Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.
  • Identify trends in recurring incidents and collaborate with IT teams to support problem management initiatives.
  • Support Microsoft 365 technologies including Exchange Online, OneDrive for Business, Microsoft Teams, Teams Voice, and related collaboration platforms.
  • Stay current with emerging technologies and industry best practices to proactively recommend improvements.
  • Configure, deploy, and manage Windows and mobile endpoints using Microsoft Intune, Autopilot, and enterprise device management solutions.
  • Take full ownership of assigned tasks and see them through to completion with minimal supervision.
  • Ensure compliance with company IT policies, security protocols, and best practices.
  • Demonstrate reliability and accountability in all aspects of work.
  • Perform all other duties as assigned

OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
TRAVEL
No travel required.
ON-CALL/HOLIDAY SUPPORT
This role will require rotational on-call and Holiday support.
MINIMUM REQUIREMENTS
Education: Bachelor's degree in Information Systems or related field or equivalent work experience is required.
Experience: 3-5 years of relevant work experience is required. The ideal candidate will have experience with the following technologies:
  • Jira Service Management Ticketing System
  • Experience working in a high-volume Service Desk or IT Call Center environment.
  • Familiarity with ITIL or HDI service management frameworks and best practices.
  • Windows 10 and 11 operating systems experience
  • Hardware support for laptops, desktops, printers, and peripherals
  • Mobile Device Management (MDM) for iOS devices (iPhones and iPads)
  • Microsoft 365 services including Exchange Online, OneDrive for Business, Teams, and SharePoint
  • Microsoft Teams Voice, Zoom, Zoom Rooms, and enterprise collaboration technologies
  • Strong verbal communication and customer de-escalation skills.
  • Experience meeting SLA, first-call resolution, and customer satisfaction metrics.
  • Experience supporting users remotely using enterprise remote support tools.
  • Preferred Certifications:

    • CompTIA A+, Network+, Security+
    • Microsoft 365 Certified: Modern Desktop Administrator Associate
    • Microsoft Certified: Azure Fundamentals
    • ITIL Foundation Certification
    • HDI Support Center Analyst (HDI-SCA) or similar Service Desk certification

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.
WHAT WE OFFER
  • Competitive Base Salary + Annual Bonus

  • Generous Paid Time Off and Holidays

  • Employee Stock Purchase Program - purchase shares at a 15% discount

  • Employer-matching 401(k) Program + Profit Sharing Program

  • Student Debt Program - we'll contribute up to $10,000 towards your student loans!

  • Tuition Assistance Program

  • Comprehensive and progressive Medical/Dental/Vision options

  • Professional Growth

  • And much more! https://welltower.com/newsroom/careers/

ABOUT WELLTOWER
Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care.
Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture.
Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors - our North Star.
Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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