ZipRecruiter

Log In

2

Remote Chat Email Jobs in Illinois (NOW HIRING)

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.

New

Harris

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

Account Follow-Up Representative I

Tennessee, IL · Remote

$26/hr

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

previous page

Showing results 41-60

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Illinois

Remote Chat Email information

See Illinois salary details

$69.3K

$99.6K

$141K

How much do remote chat email jobs pay per year?

As of Sep 5, 2026, the average yearly pay for remote chat email in Illinois is $99,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $121,100.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Illinois?

For Remote Chat Email jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Illinois look for?

The top searched job categories for Remote Chat Email jobs in Illinois are:

What cities in Illinois are hiring for Remote Chat Email jobs?

Cities in Illinois with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $99,567 per year, or $47.9 per hour.

Senior Technical Support Analyst

International Motors, LLC

Lisle, IL • On-site, Remote

$69K - $104K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Provide diagnostic and repair support to dealers, body builders, and customers for highly technical vehicle and service issues.

  • Respond to support requests through case files, phone calls, email, chat, and remote diagnostic sessions.

  • Troubleshoot complex mechanical, electrical, electronic, software, programming, or system integration concerns and recommend corrective actions.

International Motors rating

7.6

Company rating: 7.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

251st of 499 rated machine equipment manufacturers

Job description

Position Overview
The Senior Technical Support Analyst provides expert diagnostic and repair support to International & IC Bus dealers, body builders, and other approved customers across one or more technical support lines of business, including Powertrain, Chassis / Electrical / Zero Emissions, and Vehicle Programming. This role supports highly technical product concerns through case files, phone calls, and remote support sessions. The Senior Technical Support Analyst helps technicians resolve issues efficiently, documents recurring problems and trends, partners with internal teams to improve service information and repair guidance, and escalates complex or emerging issues when needed
Responsibilities
  • Provide diagnostic and repair support to International & IC Bus dealers, body builders, and other approved customers for highly technical vehicle and service issues.
  • Respond to support requests through case files, phone calls, email or chat-based communication, and remote diagnostic sessions as needed.
  • Troubleshoot complex mechanical, electrical, electronic, software, programming, or system integration concerns and recommend corrective actions.
  • Document customer interactions, technical findings, repair direction, and recurring issues in the case management system.
  • Escalate complex, high-impact, or unresolved issues to Tier 2 support, Service Engineering, Service Tools, or other internal stakeholders as appropriate.
  • Identify and communicate emerging product trends, failure modes, and process gaps to support product quality
  • improvement and field issue resolution.
  • Provide feedback to publications, training, service tools, and related internal teams to improve diagnostics, repair information, schematics, and technician enablement.
  • Support continuous improvement initiatives that reduce case volume, improve first response quality, improve response time, and enhance the dealer experience.
  • Maintain current technical knowledge through training, hands-on learning, and ongoing product updates.
  • Travel onsite to dealer or company locations for training or support when needed.

Team Scope
  • Powertrain: Supports engine, aftertreatment, driveline, transmission, and related diagnostic and repair concerns.
  • Chassis / Electrical / Zero Emissions: Supports chassis, electrical, brake, body builder, and zero-emissions vehicle systems.
  • Specific product focus may vary based on team assignment, business need, and candidate background.

Minimum Requirements
  • Bachelor's degree and at least 1 year of field service engineering, automotive service or truck service experience

OR
  • Master's degree and no experience

OR
  • At least 3 years of field service engineering, automotive service or truck service experience

Additional Requirements
  • Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills
  • Hands-on experience with Class 4-8 truck, bus, diesel, electrical, electronic, software, or vehicle programming diagnostics.
  • Experience supporting dealer or field service operations, technical case management, contact center operations, or remote technical troubleshooting.
  • Experience with commercial vehicle diagnostic tools, service software, programming tools, or Windows-based technical applications.
  • Experience using case management, CRM, or ticketing systems to document and manage technical support activity.
  • Knowledge of Microsoft Office applications including Outlook, Excel, and PowerPoint.
  • Strong critical thinking, troubleshooting, written communication, and customer service skills.
  • Experience collaborating with engineering, publications, training, service tools, or other cross-functional support teams.
  • Remote support experience using screen sharing, remote diagnostic, or remote desktop tools is a plus.
  • For Powertrain-focused openings, strong diesel and customer service experience is highly preferred.
  • For Chassis / Electrical / Zero Emissions-focused openings, experience with electrical systems, brakes, body builder support, or EV systems is a plus.
  • For Vehicle Programming-focused openings, experience with module programming, service software, Windows administration, remote support tools, and diagnostic applications is a plus.

Work Arrangement and Travel
  • Must be able to travel to Lisle, Illinois and/or Woodridge, Illinois for initial training and periodic business needs.
  • Remote work may be available after initial training, subject to business needs and company policy.
  • Up to 10% travel may be required depending on team assignment and business needs.

Benefits and Compensation
This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company Overview
About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

What International Motors employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply