ZipRecruiter

Log In

2

Remote Chat Agent Jobs in Valley Stream, NY (NOW HIRING)

Promoted2

Remote Insurance Agent

Newark, NJ · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year income with full training and qualified leads provided - join a fast-growing national financial services ...

HB Travels

Customer Support Agent - Remote

Hoboken, NJ · Remote

$30K - $70K/yr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

HB Travels

Customer Support Agent - Remote

Hoboken, NJ · Remote

$20.50 - $27.25/hr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

Distro

Remote Freight Agent (USA)

New York, NY · Remote

$100K - $300K/yr

Freight Agent Join a growing logistics platform and take true ownership of your book of business ... Remote $100,000 - $300,000 a year We may use artificial intelligence (AI) tools to support parts of ...

Distro

Remote Freight Agent (USA)

New York, NY · On-site +1

$100K - $300K/yr

Freight Agent Join a growing logistics platform and take true ownership of your book of business ... Remote $100,000 - $300,000 a year We may use artificial intelligence (AI) tools to support parts of ...

next page

Showing results 1-20

All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Valley Stream, NY

Remote Chat Agent information

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs

What are popular job titles related to Remote Chat Agent jobs in Valley Stream, NY?

For Remote Chat Agent jobs in Valley Stream, NY, the most frequently searched job titles are:

What job categories do people searching Remote Chat Agent jobs in Valley Stream, NY look for?

The top searched job categories for Remote Chat Agent jobs in Valley Stream, NY are:

What cities near Valley Stream, NY are hiring for Remote Chat Agent jobs?

Cities near Valley Stream, NY with the most Remote Chat Agent job openings:

Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Valley Stream, NY as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution.

ServiceNow Developer - Remote

NAVA Software Solutions

Jersey City, NJ • On-site, Remote

$59 - $81.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

NAVA Software solutions is looking for a ServiceNow Developer
Details:
ServiceNow Developer
Location: Remote
Duration: 6-12 months
Must have skills:
Employee Center
Virtual Agent
Chat bot
Required:
  • 5+ years of experience in ServiceNow Development
  • Experience with ServiceNow Virtual Agent, ServiceNow integration with any AI tool.
  • ITSM experience.
  • Employee Center experience.
  • Virtual Agent conversation building/scripting experience.
  • Demonstrated leadership skills in creating a team-oriented culture.
  • Problem solving; identifies effective and efficient solutions for complex problems and looks beyond the obvious and uses critical thinking to drive superior results.
  • Ability to Identify problems analytically, develop solutions and implement an effective course of action.
  • Assertive and hands on professional, who thrives in a fast paced, change-rich environment.
  • Must have proven work experience as an "influencer" and ability to own and drive the product and/or specific product features. Ability to coach, counsel and motivate others.
  • Interpersonal skills: Help negotiate priorities and resolve conflicts among project stakeholders (such as customers, product management, and development team).
  • Ability to plan, prioritize and organize effectively.
  • Ability to think critically and constructively about complex business problems, clearly communicate analysis, and present solutions to address the real business needs.
  • Presentation skills preferred. Excellent verbal and written communication skills.
  • Bright, energetic, assertive, and hands-on professional who thrives in a fast-paced environment.

Desired:
  • Service Portal to Employee Center migration
  • Now Mobile

Skills:
  • Natural Language Processing (NLP) concepts
  • Detailed knowledge of conversational interfaces (can be in different solutions)
  • Proven configuration/development experience within ServiceNow
  • Experience in ServiceNow scripting languages and methods

Glide Classes, server and client (GlideRecord, GlideAjax etc.)
Script Includes, Ajax scripts
UI Macros, UI Pages, (server and client: Jelly, JavaScript)
  • Customer service/ customer experience focused
  • Knowledge of virtual agent designer is preferred.
  • Understanding of integration solutions as it pertains to ServiceNow SaaS and other projects.

ServiceNow Custom Chat Configuration Integration Framework (CCCIF)
ServiceNow REST APIs, Processor Scripts, IntegrationHub
Cisco Webex Messenger Service, Embedded Apps
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

View All NAVA Software Solutions Jobs

Apply