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Remote Chat Agent Jobs in New Rochelle, NY (NOW HIRING)

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Management monitors all technical issues and agent downtime. Consistent availability is critical to call center operations. * Remote employees must adhere to all technical support procedures and ...

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Remote Chat Agent information

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
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Cities near New Rochelle, NY with the most Remote Chat Agent job openings:

Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in New Rochelle, NY as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% Remote job distribution.

Remote Customer Service Respresentative (NY Preferred)

New York, NY • On-site, Remote

GoSaga, Inc
See more jobs at GoSaga, Incexternal

$15 - $17/hr

Full-time

Medical, PTO

Re-posted 19 days ago

Job description

A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!
BENEFITS & PERKS
• 100% work from home, preferably in EST time zone
• Competitive pay & flexible schedules as well as full-time status at 32 hours per week
• Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
• A revolutionary, feel-good culture
• Supportive leadership that provides guidance, resources, and accountability while empowering you to work independently without micromanagement.
ABOUT YOU
• You are experienced in resolving guest issues for high-volume B2C technology businesses. You are technically proficient, a self-starter, and adaptive to change.
• You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you.
• Words that describe you include: creative, energetic, and detail-oriented.
• You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills.
• Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future.
• You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle.
• You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Squeeze.
• A personal computer and reliable high-speed hard-wired internet connection are required for this role.
YOUR RESPONSIBILITIES AT SQUEEZE
• Respond to guest inquiries via email, phone, SMS, and chat.
• Expert at all things app-related! Squeeze's experience is digital end-to-end so you'll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and so much more
• Serve as the liaison that connects guest feedback with internal teams such as Product, Shop Management, Operations
• Provide fast, professional, and reliable support to our locations nationwide, including Operating Partners, shop leadership, and shop teams, ensuring timely resolution of questions, concerns, and operational needs.
• Employ a mastery of internal tools from payment portals to appointment scheduling
• Identify opportunities to improve the guest experience, internal processes and tools
EXPERIENCE REQUIREMENTS
• 3+ years experience working in customer service at a high-volume B2C technology business
• Excellent people skills and a strong focus on customer service
• Strong written and oral communication skills
• Outstanding problem solving and troubleshooting skills
• Able self-starter with the ability to multitask in a dynamic startup environment
• 2+ years experience working with Zendesk. Bonus if you have experience with Slack, Zenoti, Klaviyo, GoHighLevel, Asana, Stripe, When I Work **we will only consider applicants who have proven Zendesk experience**
• Must be able to work at least Saturday or Sunday
• Beginning salary range is $15-$17/hr
• Location Requirement: This is a fully remote position. Candidates must currently reside and work in one of the following states: New Hampshire, Virginia, or New York.

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