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Remote Chat Agent Jobs in Matawan, NJ (NOW HIRING)

Afficiency

Client Support Specialist- Life Insurance

New York, NY · On-site +1

$19.75 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (Must be in the United States but California applicants are not eligible for this role) *If ... Address agent escalations and carrier requests * Support our development team in launching new ...

Cardinal Logistics

Freight Broker Agent - Remote

Manhattan, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Company Description Cardinal Logistics operates one of the largest, most diverse dedicated fleets in the US. Our logistics experts work with clients to improve transportation network visibility ...

Sweve Tech LTD

Customer Service Representative

New York, NY · Remote

$20 - $29/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... a remote setting. Key Responsibilities: 1. Customer Support and Communication: - Respond promptly to customer inquiries via phone, email, and live chat. - Address customer concerns, troubleshoot ...

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Remote Chat Agent information

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
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What are the most commonly searched types of Chat Agent jobs in Matawan, NJ?

The most popular types of Chat Agent jobs in Matawan, NJ are:

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For Remote Chat Agent jobs in Matawan, NJ, the most frequently searched job titles are:

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Infographic showing various Remote Chat Agent job openings in Matawan, NJ as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% Remote job distribution.

Client Support Specialist- Life Insurance

Afficiency

New York, NY • On-site, Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Company Description
Afficiency is a rapidly growing Insurtech startup whose mission is to provide life insurance to everyone on the platforms they already trust. Located in NYC, we design life insurance products that can be purchased entirely digitally and can be easily embedded into distribution platforms or with agents who sell insurance. The company is experiencing rapid growth and is well-funded. We are looking for new team members to join us on our journey to shake up the life insurance industry. We need individuals who bring passion, curiosity, and a desire for excellence.
Job Description
This is a great opportunity to build and grow responsibility over time with a fast-growing organization, while working cross functionally and gaining experience in multiple areas. This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues. Our ideal candidate has a self-starter mentality and can efficiently resolve incoming customer issues via live chat and tickets in an empathetic manner. To succeed in this role, you should be a seasoned life insurance client support representative and have technical expertise. This would be a salaried, 40-hour per week position surrounded by a dynamic team.
Work Arrangement: Remote (Must be in the United States but California applicants are not eligible for this role)
*If your application stands out, a member of the Afficiency hiring team will contact you to arrange next steps, via LinkedIn, SmartRecruiter or from an afficiency.com email address. Please be aware of phishing attempts and scam emails. We will not request an interview via text-based communication and ask you to register via the Microsoft Teams website.
Qualifications
Responsibilities
  • Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame
  • Verify new customers coverage and answer questions from the agent or producer regarding the application journey and process present policyholders with proof of insurance paperwork
  • Recognize patterns in inquires for documentation and improvement
  • Identify knowledge gaps and work with you manager to improve processes and grow the department
  • Address agent escalations and carrier requests
  • Support our development team in launching new insurance products as well as updates to our existing insurance platform by testing new products and functionalities.

What We're Looking For
  • Minimum 2 years of client support experience
  • Experience with life insurance
  • Experience managing a high level of chat volume and emails
  • Strong time management skills and prioritization based on urgency and business need
  • Ability to problem solve and multitask
  • Excellent writing ability
  • Ability to work in a fast-paced changing environment
  • Ability to provide prompt, accurate and friendly customer service

Additional Information
What We Offer
  • Competitive salary with equity options
  • Robust health, dental, and vision benefits for employee and dependents
  • 401k matching contributions
  • Generous PTO policy
  • Provided work-from-home equipment
  • Work at a supportive and fast-growing startup with a fantastic team
  • Environment to learn from other team members, grow a business from the ground up.
  • Support in developing your skills and accelerating your career quickly.
  • Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need.

Afficiency is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.

Apply