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Remote Chat Agent Jobs in Hoboken, NJ (NOW HIRING)

Gyde.ly

Software Engineer

Manhattan, NY · On-site +1

$175K - $250K/yr

Build AI systems that improve how people access healthcare Design production-grade voice, chat, and ... Connect to platforms like AgencyBloc, Sunfire, HealthSherpa, and Ideon to streamline agent and ...

Artisan

Applied AI

Manhattan, NY · On-site +1

$19 - $21.25/hr

Architecting prompt frameworks and agent behaviors for Ava's core workflows: email generation, chat ... San Francisco, New York, or Remote USA Team: AI Reports to: CPTO, Sam Stallings Who you are * 2+ ...

Dexian

Systems Architect - ServiceNow ECM

Manhattan, NY · Remote

Systems Architect - ServiceNow ECM 100% Remote • 12+ Months • Contract Key Responsibilities ... Case Management Service Portal Service Catalog Agent Chat Advanced Work Assignment Dexian stands at ...

Adlecta

Customer Support Agent

Manhattan, NY · Remote

$20.75 - $27.50/hr

The Customer Support Agent will be the primary point of contact for inbound leads, current clients ... Work Schedule & Location Full-time, remote position Monday to Friday, 10:00 AM - 6:00 PM Eastern ...

Ascertain

Applied AI Engineer

New York, NY · On-site +1

$130K - $175K/yr

... voice, chat, document understanding, internal tooling, and beyond. We're looking for an AI ... Build the evaluation and QA infrastructure that lets us measure agent quality, catch regressions ...

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Remote Chat Agent information

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.
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Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Hoboken, NJ as of May 2026, with employment types broken down into 78% Full Time, 16% Part Time, and 6% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.

Customer Service Travel Agent

Hello Sunshine Travels

Manhattan, NY • Remote

$17 - $22.75/hr

Other

Posted 10 days ago

Job description

About the job Customer Service Travel Agent
We're looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you'll serve as a trusted advisor to clients-helping them plan, book, and manage trips while providing exceptional service from start to finish.
What You'll Do:

  • Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
  • Provide clear, friendly communication via phone, email, and social platforms
  • Research destinations, pricing, promotions, and travel requirements
  • Manage bookings, changes, cancellations, and travel documentation
  • Resolve client concerns with professionalism and care
  • Build long-term relationships that turn travelers into repeat clients
What We're Looking For:
  • Strong customer service and communication skills
  • Organized, self-motivated, and comfortable working independently
  • Passion for travel and helping others
  • Ability to multitask and pay attention to details
  • Sales or hospitality experience is a plus (but not required)
  • Willingness to learn and stay updated on travel trends
Why Join Us:
  • Flexible, remote opportunity
  • Ongoing training and mentorship
  • Growth potential within the travel industry
  • A supportive, positive team culture
  • The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure-this role is for you.

Apply