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Remote Chat Agent Jobs in Detroit, MI (NOW HIRING)

MNM Logistics Group

Be Seen First

Freight Broker Agent

Detroit, MI · Remote

As an agent, you'll have the freedom to manage your own customer accounts and carrier relationships ... Self-motivated and capable of working independently in a remote setting. * Familiarity with ...

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Remote (Preference given to Michigan-based candidates) Schedule: Must be flexible to work within ... Approximately 20% chat, email, and case documentation Required Qualifications * 1-2+ years of ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Canton, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Taylor, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Showing results 21-40

All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Detroit, MI

Remote Chat Agent information

See Detroit, MI salary details

$9

$21

$51

How much do remote chat agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote chat agent in Detroit, MI is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.77 and $21.36 per hour, depending on experience, location, and employer.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs

What are the most commonly searched types of Chat Agent jobs in Detroit, MI?

The most popular types of Chat Agent jobs in Detroit, MI are:

What are popular job titles related to Remote Chat Agent jobs in Detroit, MI?

For Remote Chat Agent jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Chat Agent jobs in Detroit, MI look for?

The top searched job categories for Remote Chat Agent jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Chat Agent jobs?

Cities near Detroit, MI with the most Remote Chat Agent job openings:

Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Detroit, MI as of August 2026, with employment types broken down into 77% Full Time, 8% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,283 per year, or $21.3 per hour.

Freight Broker Agent

MNM Logistics Group

Detroit, MI • Remote

Contractor

Posted 4 days ago

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Job description

We are looking for an experienced Independent Freight Broker Agent with an established book of business to join our growing network of independent freight agents.

As an agent, you’ll have the freedom to manage your own customer accounts and carrier relationships, while we provide the operational and back-office support you need to grow your business.


What We Offer:


  • 70% commission split
  • Dedicated phone support
  • Professional email
  • Load board access
  • Carrier sourcing and management support
  • Invoicing and billing handled for you
  • Carrier payments handled by our back office
  • Customer and carrier credit checks
  • Back-office administrative support

You focus on bringing in and maintaining customers and growing your book of business. We handle the administrative and operational side so you can spend more time selling freight and building relationships.

If you already have direct customers with consistent freight, we’d love to talk with you.


Key Responsibilities

  • Grow and maintain a book of business.
  • Manage load operations.
  • Negotiate rates with shippers and carriers.
  • Utilize company resources to manage daily dispatch schedules efficiently.
  • Coordinate with our team to handle invoicing, carrier payments, and credit checks.
  • Resolve operational delays, claims, or transit issues in a timely and professional manner.


Qualifications

  • An active, portable book of business.
  • Strong negotiation, communication, and problem-solving skills.
  • Self-motivated and capable of working independently in a remote setting.
  • Familiarity with industry-standard TMS software and load boards.

Company Description

We are an asset-based freight brokerage based in West Michigan, with over a decade of experience in the trucking and transportation industry.