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Remote Chat Agent Jobs in Covington, LA (NOW HIRING)

Healthpilot Technologies LLC

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Independent Medicare Agent (Remote)

New Orleans, LA · Remote

$104K - $136K/yr

Independent Medicare Field Agent Pay Range: Commission-based; varies by production and book size Location: Remote Company Overview At Healthpilot, we're passionate about helping seniors get into the ...

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Remote Chat Agent information

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
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Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Covington, LA as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Independent Medicare Agent (Remote)

Healthpilot Technologies LLC

New Orleans, LA • Remote

$104K - $136K/yr

Contractor

Re-posted 16 days ago

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Job description

Independent Medicare Field Agent

Pay Range: Commission-based; varies by production and book size

Location: Remote

Company Overview

At Healthpilot, we're passionate about helping seniors get into the right Medicare plan. Picking coverage is one of the most important and most confusing decisions a senior will make. Too many are left on their own, bombarded by ads and stumbling into plans that don't fit their drugs, doctors, or budget. We're on a mission to be the resource seniors can count on for honest, personalized Medicare guidance, year after year, as their needs and the plans around them change.

We're looking for licensed agents who share that passion: ambitious, customer-focused self-starters who want to help more seniors and build lasting client relationships. This is a role for agents who bring drive and hustle, and we'll back that growth with the AI-powered tools, the carrier network, and the platform support to help you succeed.

Why Join Healthpilot?

Uncapped Earning Potential

  • Full carrier commissions and renewals on business you generate
  • Flat fee plus yearly renewals on company-generated leads

A Smarter Platform Built for Modern Agents

  • Client-facing needs assessment captures drugs, doctors, and preferences before your appointment starts
  • AI reviews every plan, highlights what fits, and saves you hours of research
  • CRM, quoting, enrollment, SOA capture, and compliance documentation in a single tool to streamline your work.
  • Focus on sales and relationships, not data entry and paperwork

A Better Fit Means a Stronger Book

  • Clients in the right plan from day one stay year after year
  • Higher retention means fewer AEP switches and less rework every fall
  • Your book compounds in value over time, instead of churning

14+ Carriers Already Contracted

  • Humana, UnitedHealthcare, Aetna, WellCare, Essence, SCAN, Clover Health, HCSC, UPMC, and more

Who You Are

  • Active Health Insurance License in your resident state
  • AHIP 2026 certification (or willing to certify before AEP)
  • 1+ years selling Medicare Advantage or Medicare Supplement
  • Comfortable in a 100% commission, 1099 environment
  • Strong command of CMS Medicare Communications and Marketing Guidelines
  • Established lead sources or strong community presence
  • Experience with modern CRM and quoting platforms

Healthpilot is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.