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Remote Chat Agent Jobs in Burlington, VT (NOW HIRING)

Getaway

Customer Representative

Burlington, VT · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

New

Getaway

Customer Representative

Burlington, VT · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

New

All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Burlington, VT

Remote Chat Agent information

See Burlington, VT salary details

$9

$21

$51

How much do remote chat agent jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote chat agent in Burlington, VT is $21.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.95 and $21.65 per hour, depending on experience, location, and employer.

What is a remote chat agent?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What does a remote chat agent do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a remote chat agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by remote chat agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
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For Remote Chat Agent jobs in Burlington, VT, the most frequently searched job titles are:

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The top searched job categories for Remote Chat Agent jobs in Burlington, VT are:

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Cities near Burlington, VT with the most Remote Chat Agent job openings:

Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Burlington, VT as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% Remote job distribution, with an average salary of $44,871 per year, or $21.6 per hour.

Licensed Insurance Agent, Customer Service

Polly Insurance Agency LLC

Williston, VT • On-site, Remote

$16 - $21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Licensed Insurance Agent, Customer Service
Job Overview
Licensed Insurance Agent, Customer Service Representative
The Role
Join team of professionals that are out to disrupt and transform the insurance and auto retail industries. Polly is looking for a Customer Service Representative to join our Personal Lines Service team who has excellent customer service and relationship building skills.
Who You Are
As a Customer Service Representative, you will work closely with other team members to provide outstanding service to our customers by answering incoming inquires and then take appropriate action to provide top-notch customer satisfaction. It will be key for you to continuously develop strong relationships with both our clients and carriers. As a Representative, you should be customer focused, detail oriented, and efficient. Additionally, you should be professional, reliable, and adaptable.
What You'll Do
  • Servicing all aspects of client accounts, including policy changes, cancellations, account updates, payments, etc.
  • Account review for coverage changes and add new coverages to suit the client's needs
  • Protect retention for the agency and overall satisfaction to the client by transferring existing clients to sales as needed
  • Prepare all necessary paperwork, including but not limited to; applications, change requests and proper disclosures
  • Developing strong relationships with clients and carriers
  • Answer incoming calls & emails
  • Identify and assess customers' need to achieve satisfaction
  • Enter activities for all interaction with clients and carrier personnel, completed tasks and documents received in AMS360 management system
  • Perform special projects and other duties as assigned by management
  • Account round by cross selling additional lines of business

What You Need to Succeed
  • Property & Casualty (P&C) Insurance License
  • Proven customer support experience servicing home and auto
  • Ability to multi-task, prioritize, and manage time effectively
  • Proficient in all Microsoft office applications
  • Strong attention to detail with time management and decision-making skills
  • Working comfortably in a high-volume work environment
  • Excellent written and verbal communication skills
  • Technically Savvy
  • Dedicated, distraction-free home workspace
  • Maintain availability during assigned work hours to meet call volume and service expectations
  • Adhere to assigned schedules, including scheduled holidays based on business coverage needs
  • Meet established productivity, quality, and performance standards
  • Navigate multiple computer systems simultaneously while actively engaged with customers
  • All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk
  • Reliable high-speed internet with wired connection (cable, fiber or DS) from a major ISP with a minimum of 25 Mpbs download and 10 Mbps upload are required; 50 Mbps of download / 25 Mbps upload (or higher) are recommended
  • Experience with AMS360, PL Rater, and/or other rating tools preferred

Work & Life, Balanced - We're Here for You:
  • Medical, dental and vision insurance
  • HSA, FSA, Dependent Care FSA
  • 3 weeks paid time off with generous holiday time
  • Paid Parental Leave + baby cash
  • Matching 401(k) contributions
  • Life & disability Insurance
  • Work from home

Polly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.
About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embedded automotive insurance marketplace, Polly seamlessly integrates coverage options from 40+ insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co.
Salary 43k-54k

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