... case studies, and customer success narratives Serve as the internal voice of the customer to ... Remote Employment Type: FULL_TIME
... case studies, and customer success narratives Serve as the internal voice of the customer to ... Remote Employment Type: FULL_TIME
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
Develop case studies, customer success stories, and account documentation to support retention and ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.
Director of Customer Success
Bethesda, MD · On-site +1
$103K - $173K/yr
Develop case studies, customer success stories, and account documentation to support retention and ... Located in the Greater Washington, DC area preferred; remote candidates may be considered.
$97K - $104K/yr
A current portfolio demonstrating enterprise UX case studies * Strong facilitation skills and comfort working in complex, ambiguous technical environments * Excellent communication skills, with the ...
$97K - $104K/yr
A current portfolio demonstrating enterprise UX case studies * Strong facilitation skills and comfort working in complex, ambiguous technical environments * Excellent communication skills, with the ...
$97K - $104K/yr
A current portfolio demonstrating enterprise UX case studies * Strong facilitation skills and comfort working in complex, ambiguous technical environments * Excellent communication skills, with the ...
$97K - $104K/yr
A current portfolio demonstrating enterprise UX case studies * Strong facilitation skills and comfort working in complex, ambiguous technical environments * Excellent communication skills, with the ...
Medical Device Account Executive - VA / WV / MD / DC
Baltimore, MD · On-site +1
$220K/yr
Experience working with remote and hybrid office/remote teams * Previous experience at a startup ... In case you didn't know, Madison has consistently been ranked as one of the top places to live in ...
Medical Device Account Executive - VA / WV / MD / DC
Baltimore, MD · On-site +1
$220K/yr
Experience working with remote and hybrid office/remote teams * Previous experience at a startup ... In case you didn't know, Madison has consistently been ranked as one of the top places to live in ...
Business Analyst (Remote)
Columbia, MD · On-site +1
From comprehensive case management software to disaster recovery services and content management ... Feasibility studies * New system or major release UAT, pilot testing, internal/external user ...
Business Analyst (Remote)
Columbia, MD · On-site +1
From comprehensive case management software to disaster recovery services and content management ... Feasibility studies * New system or major release UAT, pilot testing, internal/external user ...
Nobel Biocare Territory Representative (Washington DC)
Bethesda, MD · Remote
$73K - $90K/yr
Study and stay informed on products, technologies, clinical studies, competitive activity, and ... Remote IND123 Target Market Salary Range: Actual compensation packages take into account a wide ...
Nobel Biocare Territory Representative (Washington DC)
Bethesda, MD · Remote
$73K - $90K/yr
Study and stay informed on products, technologies, clinical studies, competitive activity, and ... Remote IND123 Target Market Salary Range: Actual compensation packages take into account a wide ...
Remote Case Study information
What are the key skills and qualifications needed to thrive as a remote case study specialist, and why are they important?
To excel as a Remote Case Study Specialist, you need strong research, analytical, and writing skills, often supported by a degree in marketing, business, or a related field. Familiarity with collaboration tools (like Zoom, Slack, or Trello), CRM systems, and document editing platforms is typically required. Outstanding communication, attention to detail, and time management are vital soft skills for engaging stakeholders and delivering high-quality case studies on schedule. These abilities ensure thorough, compelling case studies that effectively showcase results and support organizational goals in a remote work environment.
What is a remote case study?
A Remote Case Study is a research or investigative project conducted entirely online or at a distance, without the need for in-person interactions. It typically involves collecting, analyzing, and presenting data about a particular subject, organization, or process using digital tools and remote communication. These case studies are commonly used in academic, business, and consulting settings to explore problems, test theories, or share best practices. Remote case studies offer flexibility in participation and allow for broader geographic reach, making them valuable in today's increasingly digital world.
How do professionals conducting remote case studies typically manage collaboration and communication with team members and clients?
Professionals working on remote case studies often rely on a suite of digital collaboration tools, such as video conferencing platforms, project management software, and cloud-based document sharing, to facilitate effective teamwork. Clear communication is key, so regular virtual meetings and detailed progress updates are common practices to ensure everyone stays aligned. Additionally, setting clear expectations around deadlines and deliverables helps maintain accountability, even when team members are in different locations or time zones. This remote setup can enhance flexibility, but it also requires strong self-management and proactive communication skills.
What is the difference between Remote Case Study vs Remote Business Analyst?
| Aspect | Remote Case Study | Remote Business Analyst |
|---|---|---|
| Required Credentials | Relevant industry experience, analytical skills | Bachelor's degree in business, finance, or related field; certifications like CBAP |
| Work Environment | Project-based, research-focused, often client-facing | Data analysis, process improvement, stakeholder communication |
| Employer & Industry Usage | Consulting firms, market research companies | Corporations, consulting firms, financial institutions |
| Search & Comparison Intent | Understanding project-based roles, research tasks | Analyzing business processes, data-driven decision making |
Remote Case Study roles focus on research, analysis, and project-based work often within consulting or research firms. Remote Business Analysts primarily analyze data, improve processes, and support decision-making in various industries. While both roles require analytical skills, the Case Study role emphasizes research projects, whereas Business Analysts focus on data and process optimization.
What are popular job titles related to Remote Case Study jobs in Maryland? For Remote Case Study jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Remote Case Study jobs in Maryland look for? The top searched job categories for Remote Case Study jobs in Maryland are:
What cities in Maryland are hiring for Remote Case Study jobs? Cities in Maryland with the most Remote Case Study job openings:
Full-time
Medical, Retirement
Re-posted 10 days ago
Job description
Overview
Job Title: Customer Success Manager
Location: US - Remote
OptymEdge is advancing global ophthalmology clinical trials through the Acuvera Suite-Certify, Capture, and Imaging-bringing digital transformation to visual function endpoints. To support this growth, we are seeking a Customer Success & Strategic Growth Manager to support and execute value realization, strengthen sponsor and CRO partnerships, and unlock long-term account expansion.
Primary Purpose
This client-facing role blends customer success, strategic account management, and commercial insight. You will partner with key global sponsors, oversee engagement across the customer lifecycle, and convert operational excellence into deeper, multi-service relationships. You will also contribute to the development of scalable CS frameworks that support OptymEdge's growth trajectory.
Responsibilities1. Strategic Account Leadership
Serve as the primary point of contact for assigned strategic accounts
Lead onboarding, adoption, and continuous value delivery across Certify, Capture, and Imaging modules
Conduct structured governance meetings, QBRs, and planning sessions with client stakeholders
Build multi-level, trust-based relationships anchored in scientific credibility and shared goals
Identify risks early and drive cross-functional resolution to maintain delivery excellence
2. Growth & Expansion Opportunities
Identify upsell, cross-sell, and multi-service expansion opportunities in partnership with Commercial and Business Development teams
Contribute to the development of long-term partnership and account growth strategies
Partner with Business Development on renewals, pricing input, and proposal development
Track and report NRR, account health indicators, and expansion pipeline activity
3. Cross-Functional Partnership
Collaborate with Delivery, Clinical, Product, Technology, and Marketing teams to ensure consistent execution
Translate customer insights into actionable product and service improvement recommendations
Contribute to value stories, case studies, and customer success narratives
Serve as the internal voice of the customer to support alignment across teams
4. Operational Excellence & Scaling
Contribute to the development and refinement of scalable CS processes, playbooks, and engagement frameworks
Build and maintain account health models and standardized reporting dashboards
Leverage CRM and analytics tools for forecasting, engagement tracking, and risk signaling
Support knowledge sharing and onboarding activities as the CS function grows
Qualifications.Bachelor's degree in a scientific or clinical discipline (advanced degree preferred) or minimum 7-10 years' experience in ophthalmology, clinical research, or visual function assessments, with significant experience in customer success.
Experience with eClinical or digital health systems.
Strong communication, stakeholder management, and commercial awareness
Bonus Points
Experience in ophthalmology clinical research or endpoint services
Familiarity with eSource, imaging, or certification platforms
Experience in growth-stage or transformation-focused organizations
Proficiency with Salesforce or similar CRM platforms
Emmes Group: Building a better future for us all.
OptymEdge is part of the The Emmes Group. Emmes is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.
We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!
Why work at Emmes?
At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:
- Flexible Approved Time Off
- Tuition Reimbursement
- 401k Retirement Plan
- Work From Home Anywhere in the US
- Maternal/Paternal Leave
- Casual Dress Code & Work Environment
CONNECT WITH US!
Follow us on Twitter - @EmmesCRO
Find us on LinkedIn - Emmes
The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
#LI-Remote
Employment Type: FULL_TIME
About Emmes
Sourced by ZipRecruiter
Industry
Scientific research and development services
Company size
201 - 500 Employees
Headquarters location
Rockville, MD, US
Year founded
1977