Remote Case Management Jobs in Rhode Island (NOW HIRING)

This is a remote role that may be hired in several markets across the United States. Priority will be given to those located in North Carolina, Texas and Arizona.

We are seeking an experienced Lead Software Engineer with deep expertise in the Pega Platform to drive the design, development, and implementation of enterprise-scale workflow and AI solutions within our Enterprise Platform Architecture team. The ideal candidate must be a Pega Lead System Architect (LSA) and possess strong hands-on experience with Pega Customer Decision Hub (CDH), Pega GenAI capabilities, and enterprise application architecture. This role will partner with business and technology stakeholders to deliver scalable, secure, and innovative solutions while establishing technical standards and mentoring development teams.

• Design, architect, and deliver enterprise-grade applications using the Pega Platform.
• Serve as the technical lead for complex Pega implementations across multiple business domains.
• Design and implement AI-powered solutions leveraging Pega GenAI, Knowledge Buddy, Agentic AI, and related capabilities.
• Build and optimize Next-Best-Action strategies using Pega Customer Decision Hub (CDH).
• Lead solution architecture, application design, and code reviews to ensure scalability, maintainability, and performance.
• Develop reusable frameworks, components, and enterprise design standards.
• Integrate Pega applications with enterprise systems using REST, SOAP, messaging, and event-driven architectures.
• Drive CI/CD implementation, DevOps best practices, automated testing, and release management.
• Troubleshoot complex production issues and provide technical leadership for critical incidents.
• Mentor and coach developers, Senior System Architects, and System Architects on Pega best practices.
• Collaborate with enterprise architects, infrastructure teams, security teams, and business stakeholders to define technical roadmaps.
• Ensure compliance with enterprise security, governance, and regulatory standards.
• Stay current with emerging Pega capabilities, AI technologies, and industry best practices.

Bachelor's Degree and 6 years of experience in Software application development and maintenance

OR

High School Diploma or GED and 10 years of experience in Software application development and maintenance

Preferred Qualifications:

• Pega Lead System Architect (LSA) certification.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8+ years of hands-on experience developing enterprise applications using the Pega Platform.
• Strong experience with Pega Customer Decision Hub (CDH), including Next-Best-Action strategies and real-time decisioning.
• Hands-on experience with Pega AI, including GenAI, Knowledge Buddy, Agentic AI, and AI-powered workflow capabilities.
• Strong knowledge of Pega Infinity architecture, Case Management, Decisioning, and BPM.
• Experience integrating Pega with enterprise applications using REST APIs, Kafka, JMS, SOAP, and microservices.
• Experience with cloud platforms (AWS, Azure, or GCP) and container technologies such as Kubernetes and Docker.
• Strong understanding of CI/CD pipelines, Git, Jenkins, automated testing, and DevOps practices.
• Experience leading technical teams, mentoring engineers, and driving architecture decisions.
• Excellent communication, stakeholder management, and problem-solving skills.

#LI-JM1

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, Texas or Arizona, the base pay for this position is generally between $130,109 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, Texas or Arizona, the base pay for this position is generally between $130,109 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.