Remote Case Management Assistant Jobs in Madison, WI

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Job Category:
Academic Staff
Employment Type:
Regular
Job Profile:
International Admissions and Recruitment Coordinator
Job Summary:
Come join our team in the Office of Admissions and Recruitment within the Division of Enrollment Management at UW-Madison! We are admissions professionals dedicated to recruiting, admitting, and enrolling the next generation of UW-Madison undergraduates.
The UW-Madison Office of Admissions and Recruitment (OAR) is inviting applications for an Admissions Counselor for International Case Management. The Office of Admissions and Recruitment is a fast-paced, mission-driven professional recruitment and admission office focusing on the undergraduate population. Our admissions counselors play a key role in serving our prospective freshmen and transfer students from application to enrollment.
The person in this role provides processing support and quality customer service to our growing number of undergraduate applications from first-year and transfer international students. Attention to detail, the ability to communicate clearly, and collaboration skills will be essential for success in this role. This person will also participate in the holistic application review of a robust and talented applicant pool of international students and provide support across teams for training and process improvements. Familiarity with the college admissions cycle and international educational systems will be beneficial. This position does not travel/recruit.
Key Functions/Tasks of this role:

• Learn and communicate undergraduate admissions policies, procedures and processes; offer professional, efficient, and friendly service to students/families, school counselors, and the public via email, phone, in-person, and virtually.
• Manage e-mail cases in Salesforce from international students, both prospective and applicants, in the international queue. Escalate cases as needed
• Respond to general admissions office e-mail inquiries as appropriate. Maintain a concise and accurate style with electronic communications
• Conduct holistic application review of international transfer and first-year undergraduate applications
• Assist international applicants; identify and interpret external examinations, transcripts and other documents; keep current in knowledge of international curricula through participating in trainings and being an active member of AACRAO
• Make recommendations for improvements and revisions to customer service processes and international applicant webpage
• Assist processing team with application completion tasks including, but not limited to: International document pre-review, document checklist updating, and processing English Language Proficiency exam waiver requests
• Utilize available technology to access prospective student, applicant, and current student records. This includes the PeopleSoft student information system (SIS), imaging technology, and other electronic records
• Report out trends in cases from international students through the CRM. Collaborate with international team and other office units to determine solutions. Serve on office wide, solution focused work groups
• Understand office document workflow to facilitate appropriate routing of application materials, grade reports and transcripts, test scores, messages, and other application supporting materials
• Route and/or process imaging documents through knowledge of office business processes (for example: policies and procedures pertaining to application review, international credential evaluation, and final high school transcript review)
• Train and serve as a resource for Operations and Transfer teams as needed

To learn more about working in OAR, please visit OAR's 'Join Our Team.'
These positions are 100% Ongoing/Renewable.
The Admissions Counselor for International Case Management is a Madison-based position with many activities performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Key Job Responsibilities:

• 45% Receives, evaluates, and processes student applications according to established policies and procedures

• 15% Implements policies and procedures for the processing of international applications in alignment with the international recruitment strategic plan

• 5% Demonstrates commitment to the University's mission statement, particularly to be sensitive and responsive to those groups which have been underserved by higher education. Participation in related learning activities is expected

• 10% Evaluates program effectiveness and provides recommendations for improvement

• Develops international recruitment-focused strategic planning initiatives and objectives

• Schedules logistics and secures resources for events to promote the institution

• 15% Delivers directed admissions program messaging to internal and external audiences

• 5% Creates targeted communication plans and materials based on established goals

• 5% Identifies, promotes, and maintains internal and external partnerships focusing on international student outreach, recruitment, and admission

Department:
Division of Enrollment Management (DEM), Office of Admissions and Recruitment
The Division of Enrollment Management believes in our ability to contribute towards an ecosystem of innovation. Through this relentless desire for bold ideas, DEM leads a comprehensive strategic enrollment approach to attract, enroll, support, and graduate the most talented students. We foster equitable and seamless experiences, value research in practice, engage in responsible stewardship, provide inclusive support, collaborate, and increase access to higher education to accomplish our goals. With students firmly at the center of our actions, decisions, processes, and services, our work helps to deliver the impact of UW-Madison as a world-class institution that enriches communities across the globe.
The Division is comprised of a dedicated team of over 400 team members and includes the Office of Admissions and Recruitment, the Office of Student Financial Aid, the Office of the Registrar, and the Office of the Vice Provost for Enrollment Management. DEM invests in the professional growth of our team members and is committed to the highest standard of service for students, colleagues, visitors, and other partners.
Compensation:
The minimum salary is $62,419. The salary is determined by the experience and qualifications of the finalists.
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.
Required Qualifications:

• Proven experience working with individuals from broad cultural and ethnic backgrounds
• At least one year of professional experience in a position utilizing skills that are transferable to the field of international admissions
• Strong oral and written communication skills including significant public speaking experience and excellent customer service skills
• Ability to work independently in a dynamic office environment
• Attention to detail, time management, and organizational skills
• Ability to leverage technology including office software applications, database systems, CRM system, etc.
• Evening and weekend work may be required during peak times

Preferred Qualifications:

• Two or more years of experience working with college-going international students, preferably in the field of admissions in higher education
• An understanding of both US and international secondary and post-secondary currula
• Experience attracting, recruiting, and enrolling undergraduate students/families, preferably in a selective, high-volume admissions office at a four-year institution
• Knowledge of the college admission recruitment cycle and best practices in recruiting, admitting, and enrolling students
• Proficiency in two or more languages

Education:
Bachelor's Degree preferred
How to Apply:
To apply for this position, select either "I am a current employee" or "I am not a current employee" under Apply Now. You will then be prompted to upload your application materials.
Important: The application has only one attachment field. Upload the following documents in that field, either as a single combined file or as multiple files in the same upload area.
• Cover letter
• Resume
Your cover letter and resume should highlight how your skills and experience align with the qualifications listed above. The hiring committee will rely on these written materials to determine which applicants move forward in the process. References will be requested from final candidates.
A criminal background check and misconduct reference check will be conducted on all finalists.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, throughout the duration of their employment.
Contact Information:
Ann Bradshaw, Associate Director for Human Resources
ann.bradshaw@wisc.edu
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
The University of Wisconsin-Madison is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.
To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.
Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.