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Remote Call Monitoring Jobs in Detroit, MI (NOW HIRING)

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

Software Test Engineer

Dearborn, MI · On-site +1

$102K - $204K/yr

... monitoring, providing on call support for production applications. 5. Remote Vehicle telemetry APIs ... call 1-888-336-0660. #LI-DNI #DNP Bachelor's degree or foreign equivalent in Electrical and ...

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Remote Call Monitoring information

See Detroit, MI salary details

$10

$17

$24

How much do remote call monitoring jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote call monitoring in Detroit, MI is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.80 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a remote call monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a remote call monitoring?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the remote call monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Detroit, MI? For Remote Call Monitoring jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Detroit, MI look for? The top searched job categories for Remote Call Monitoring jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Remote Call Monitoring jobs? Cities near Detroit, MI with the most Remote Call Monitoring job openings:
Infographic showing various Remote Call Monitoring job openings in Detroit, MI as of August 2026, with employment types broken down into 73% Full Time, 15% Part Time, 6% Temporary, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,450 per year, or $17 per hour.

AI Machine Learning Engineer (AI / ML: Python / Go) (Remote)

Benzinga

Detroit, MI • Remote

Full-time

Posted 20 days ago


Job description

About Benzinga

Benzinga is a fast-growing financial media and data technology company reshaping how investors access information. We combine artificial intelligence, machine learning, and real-time data pipelines to surface insights before they hit the mainstream. Our platforms deliver structured news, sentiment analytics, and financial data APIs used by leading banks, fintechs, and AI companies worldwide.

We're seeking a highly motivated AI / Machine Learning Engineer who thrives at the intersection of data science and backend engineering someone who can take a model from notebook to production, and architect intelligent systems in Go and Python that scale to millions of requests.

The ideal candidate is a self-starter who independently identifies opportunities, experiments with new approaches, and ships production-ready solutions without constant direction.

________________________________________

Key Responsibilities

AI / Machine Learning

  • Research, design, and deploy machine learning models across NLP, time-series forecasting, and event detection domains.
  • Build LLM-driven systems (e.g. summarization, RAG pipelines, embedding search) optimized for financial news and quantitative data.
  • Develop model serving APIs and scalable inference layers using Go or Python.
  • Implement model monitoring, drift detection, and continuous retraining pipelines.
  • Work with financial text (earnings call transcripts, filings, news) to extract structured insights.
  • Collaborate with data engineers to build training datasets, feature stores, and embedding databases.

Backend & Infrastructure

  • Develop and maintain high-performance Python or Go microservices that integrate with AI systems and Go data APIs.
  • Design and optimize real-time inference pipelines on AWS, leveraging ECS/EKS, S3, and Lambda.
  • Ensure low-latency, fault-tolerant, and scalable delivery of AI-powered data.
  • Implement CI/CD for ML workflows, including containerization, automated deployment, and versioning.
  • Partner with DevOps to manage cloud infrastructure and ensure robust observability for AI workloads.

Requirement for applying:

  • During your screening you will be required to submit a Loom video walkthrough of your most exceptional product, share relevant code/repo links, and describe the biggest challenge you faced building it.

Required Qualification

  • 4+ years of experience in AI/ML or data engineering roles, with a proven track record of deploying ML models in production.
  • Computer science degree (Bachelor minimum)
  • Deep proficiency in Python (data, ML) and Go (backend, microservices).
  • Hands-on experience with ML frameworks such as PyTorch, TensorFlow, or Hugging Face.
  • Experience with transformer architectures, embeddings, or fine-tuning LLMs.
  • Strong understanding of data pipelines, feature extraction, and model lifecycle management.
  • Familiarity with Docker, Kubernetes, and AWS (EKS, S3, Lambda, EC2).
  • Excellent problem-solving skills and ability to work independently in a distributed environment.

Preferred Skills / Experience

  • Startup experience.
  • Financial services or fintech background
  • Experience building LLM-powered APIs or retrieval-augmented generation (RAG) systems.
  • Knowledge of vector databases (e.g., Pinecone, Weaviate, FAISS, OpenSearch kNN).
  • Experience with Kafka, LangChain, or data streaming architectures.
  • Familiarity with financial data systems, real-time analytics, or news NLP.
  • Exposure to MLOps tools (MLflow, BentoML, SageMaker, Airflow, etc.).
  • Contributions to open-source ML or Go projects are a strong plus.

Tech Stack

  • Languages: Python, Go
  • ML Frameworks: PyTorch, TensorFlow, Hugging Face, LangChain
  • Cloud: AWS (EKS, ECS, S3, Lambda, EC2, IAM)
  • Containers & Orchestration: Docker, Kubernetes
  • Data & Streaming: Kafka, Postgres, OpenSearch
  • CI/CD: GitHub Actions, GitLab CI
  • Monitoring: Datadog, Prometheus, Grafana
  • Version Control: Git (Gitlab / Github)

________________________________________

Why Join Benzinga

  • Build and ship production AI systems that shape how financial markets understand information.
  • Operate with full creative freedom explore, experiment, and execute your ideas end-to-end.
  • Work with a lean, highly technical team where initiative and ownership are celebrated.
  • Fully remote, high-trust environment that rewards curiosity, speed, and execution.

Benzinga logo

About Benzinga

Sourced by ZipRecruiter

Benzinga is a full-service news and media company with three main areas of expertise: real-time news, actionable trading ideas and insightful commentary. We offer coverage of all aspects of the financial market including corporate, economic and political content. With strong connections in and around the market, we strive to provide high quality and relevant news for the real-time environment that defines today's world.

Industry

Video and audio streaming services

Company size

11 - 50 Employees

Headquarters location

Detroit, MI, US

Year founded

2010

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