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Remote Call Center Jobs in Springfield, VA (NOW HIRING)

Maximus

Program Manager - Remote

VA · On-site +1

... call center program. In this high-visibility leadership role, you will oversee customer support ... This position is primarily remote and requires availability during standard business hours (Monday ...

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsCall Center JobsRemote Call Center JobsRemote Call Center Jobs in Springfield, VA

Remote Call Center information

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How much do remote call center jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote call center in Springfield, VA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.10 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Springfield, VA?

The most popular types of Call Center jobs in Springfield, VA are:

What job categories do people searching Remote Call Center jobs in Springfield, VA look for?

The top searched job categories for Remote Call Center jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Remote Call Center jobs?

Cities near Springfield, VA with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Springfield, VA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,916 per year, or $18.7 per hour.

Student Loan Call Center Representative

Washington, DC • On-site, Remote

Ecmc Group, Inc.
Education Programs Administration • 1 - 5K employees
Learn more about Ecmc Group, Inc.external

$20/hr

Part-time

Retirement, PTO

Posted 8 days ago

Job description

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

      Job Summary

      Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current.

      Essential Duties and Responsibilities

      • Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment.

      • Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default.

      • Receives predictive telephone dialer system transfers and handles them within required measures.

      • Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received.

      • Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers.

      • Updates loan status on system of record.

      • Participates in work group activities to solve problems or improve processes.

      • Performs other related duties as assigned.

      Required Qualifications

      • High School diploma or GED

      • 1+ year of office/business, clerical or customer service experience

      Preferred Qualifications

      • 1 year of call center experience

      • 1 year of financial industry experience, including student loans, collections and/or banking

      • Bilingual in Spanish and English

      The hourly pay for this position is $20.00.

      To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      ECMC Group also provides benefits for part time employees:

      • Financial benefits:Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential following 1 year with at least 1,000 hours of service, paid time off accrual and commuter subsidy.
      • Education benefits:Tuition reimbursement up to $5,250/year pre-tax for approved programs and student loan payment reimbursement up to $2,400/year.

      Apply