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Remote Call Center Jobs in Springfield, PA (NOW HIRING)

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

Call Center Operations * Technical Troubleshooting * ServiceNow or Similar Ticketing Systems ... Fully remote position * Fixed schedule assigned upon hire * Occasional schedule flexibility may be ...

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How much do remote call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote call center in Springfield, PA is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $18.12 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Springfield, PA?

The most popular types of Call Center jobs in Springfield, PA are:

What job categories do people searching Remote Call Center jobs in Springfield, PA look for?

The top searched job categories for Remote Call Center jobs in Springfield, PA are:

What cities near Springfield, PA are hiring for Remote Call Center jobs?

Cities near Springfield, PA with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Springfield, PA as of September 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,146 per year, or $16.9 per hour.

Financial Account Specialist - Virtual Member Experience Advisor

Philadelphia, PA • On-site, Remote

American Heritage Credit Union
Finance and Insurance • 501 - 1,000 employees
Learn more about American Heritage Credit Unionexternal

Full-time

Medical, Retirement, PTO

Re-posted 19 days ago

American Heritage Credit Union rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

American Heritage Credit Union, a $5+ billion credit union, has an immediate opening available for our new Virtual (Video) Member Experience Advisor Division! This position is based out of our Main office in Northeast Philadelphia!

These advisors will provide a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Engage with members/non-members through needs-based/consultative actions via remote and video-based experience.

RESPONSIBILITIES INCLUDE:

  • Serve as a subject matter expert as it relates to all American Heritage deposit and loan-based products and services.
  • Serve as a subject matter expert as it relates to American Heritage electronic/mobile offerings which includes but is not limited to: Online/Mobile Teller functionality, Bill Payer, Quick Pay, e-Pay, etc.
  • Engage members as their financial consultant/advisor using knowledge of the credit union's products/services to provide solutions to their perceived and unperceived needs.
  • Fulfill lead generation requests submitted via customer relationship management (CRM), Better Lobby, etc.
  • Open new accounts, certificates of deposit, money market accounts, cash management accounts, IRA's, club accounts, and sharedraft accounts. Complete necessary documentation for ACH and payroll deductions, input mortgage applications and cross-sell products and services to meet member financial needs/goals.
  • Process loan applications, input data, review loan decisions and options with member, prepare supporting loan documentation, compile loan documents for signature and disbursement ensuring accuracy and completeness of loan, and process denials as necessary.
  • Process requests for changes and maintenance to member accounts, check orders, debit card requests, etc.
  • Assist members with how to use self-service technology (eg. PAT, Online/Mobile Teller, Bill Pay, etc.).
  • Utilize sales tracking systems, member data warehouse programs, as well as other tools/systems (eg. Data Verity, Better Lobby, etc.) to analyze members' engagement with the credit union and educate members in areas of low engagement.
  • Achieve stated goals/objectives set-forth for positions which includes but is not limited to closed loans, new memberships, e-services penetration, etc.
  • Provide assistance and backup to all Contact Center advisor positions (PAT, Concierge, Member Advisor, etc.) and access all programs needed to assist the membership accordingly.

QUALIFICATIONS:

  • Three to five years of similar or related experience. Specifically, at least one year of experience in a call center of a credit union or financial institution.
  • Associate's Degree in Business Administration or a related field or the equivalent experience required.
  • Must be flexible and available to work Call Center hours of operation: Monday-Friday 7:00 a.m. to 7:00 p.m. and rotating Saturdays 9:00 a.m. to 3:00 p.m.)
  • FICEP certification (to be completed after hire date).

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.

What American Heritage Credit Union employees say

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