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Remote Call Center Jobs in Rochester, MI (NOW HIRING)

G-TECH Services

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EV Charging System Remote Technician

Warren, MI · Remote

$25 - $28/hr

... call center/customer facing environment • Proficiency in Microsoft Word, Outlook, Teams ... remote work options, growth opportunities, 401K and competitive pay. Apply today! G-Tech is an ...

AMBA

Inside Sales Insurance Specialist

Detroit, MI · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Detroit, MI · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Detroit, MI · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Redemption Specialist

Southfield, MI · Remote

$75.30K - $75.80K/yr

Previous experience working in a call center environment * Experience in the finance or automotive ... Remote #zip INDCSLP Benefits * Excellent benefits package that includes 401(K) match, adoption ...

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How much do remote call center jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote call center in Rochester, MI is $16.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What is a Remote Call Center job?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in the Remote Call Center position, and why are they important?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.
More about Remote Call Center jobs
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What job categories do people searching Remote Call Center jobs in Rochester, MI look for? The top searched job categories for Remote Call Center jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Call Center jobs? Cities near Rochester, MI with the most Remote Call Center job openings:
Remote Call Center jobs near you
EV Charging System Remote Technician

EV Charging System Remote Technician

G-TECH Services

Warren, MI • Remote

$25 - $28/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

11 a.m. - 8 p.m. EST

Will require travel to the Tech Center for initial training, then fully remote.

The Technical Service Agent will be responsible for handling technical diagnostic and remote troubleshooting customer calls to support with customer care cases and other adjacencies to their home EV charging equipment.

Key Responsibilities

  • Technical diagnosis and troubleshooting
  • Navigate available tools to perform remote diagnosis & troubleshooting
  • Provide resolution guidance for site visits to other parties
  • Ensure high customer satisfaction during issue resolution
  • Case Management
  • Create/update cases in Salesforce
  • Work with logistics for parts ordering/return
  • Serve as lead for technical escalations from service partners, non technical advisors and others
  • Provide training as subject matter expert on technical details
  • Provide flow related insights/feedback to improve efficiencies and customer satisfaction
  • Warranty/RMA/Out of Warranty
  • In conjunction to general case management responsibilities:
  • Determine warranty status & manage claims
  • Reconcile at month end for claims made with logistics, if required
  • Warm transfers/ service tech scheduling, if required

Requirements:

• Evidence of safety-first attitude
• 3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
• Minimum 2 years of experience in a call center/customer facing environment
• Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
• The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
• Adept oral and written communication skills that involves understanding the customer; getting the message across; presenting information effectively; and communicating openly
• High level of interpersonal skills to work effectively with others
• Computer skills to develop, maintain, and analyze data
• Demonstrated ability to learn new technologies and processes, and adapt to change
• Ability to innovate, solve complex issues, and present new ideas
• Excellent time management skills – the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
• Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
• High level of analytical ability where problems are unusual, difficult, or complex
• Ability to lead problem solving activities and manage resolution targets
• Associate/Trade degree in related space and or four years of equivalent experience (electrical)
• Valid driver’s license

Company Description

Why work at G-Tech?
G-Tech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at G-Tech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!
G-Tech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.