ZipRecruiter

Log In

2

Remote Medical Call Center Jobs in Rochester, MI

MDS Communications

Remote Call Center Agent

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Call Center Representative

Detroit, MI · Remote

$14.73 - $16.50/hr

Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Remote Call Center Sales Rep

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

MDS Communications

Remote Call Center Associate

Detroit, MI · Remote

$14.73 - $16.50/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest ...

Ryder

Call Center Quality Coordinator I

Novi, MI · Remote

$15.25/hr

Medical, Dental, Vision Benefits start at 30 Days * 401 (K) Savings Plan with a company match ... Remote in Novi, MI for our Supply Chain Solutions division. Apply here today to speak with a ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

next page

Showing results 1-20

All JobsMedical Call Center JobsRemote Medical Call Center JobsRemote Medical Call Center Jobs in Rochester, MI

Remote Medical Call Center information

What is a remote medical call center?

A Remote Medical Call Center job involves handling patient inquiries, scheduling appointments, verifying insurance, and providing medical information over the phone or via digital communication. Employees work from home, following HIPAA guidelines to ensure patient confidentiality. Strong communication skills, medical knowledge, and the ability to handle sensitive situations are essential.

What are the key skills and qualifications needed to thrive in the remote medical call center position?

To thrive as a Remote Medical Call Center agent, you need strong communication skills, basic medical knowledge, and familiarity with HIPAA regulations, often supported by a background in healthcare or customer service. Proficiency with call center software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional listening skills, patience, empathy, and the ability to handle stressful situations make candidates stand out in this position. These skills are crucial for providing accurate information, maintaining patient confidentiality, and ensuring a positive patient experience in a fast-paced remote environment.

What are some common challenges faced by remote medical call center agents, and how are they addressed?

Remote Medical Call Center agents often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and ensuring clear communication without face-to-face interaction. Training programs and ongoing support from supervisors are common practice to help agents stay updated on medical protocols, privacy regulations, and patient etiquette. Teams also typically have escalation procedures for complex cases and use collaboration tools to maintain seamless communication with medical professionals. By relying on structured workflows and strong support networks, agents are well-equipped to handle these challenges and provide quality care to every caller.

What are popular job titles related to Remote Medical Call Center jobs in Rochester, MI?

For Remote Medical Call Center jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Remote Medical Call Center jobs in Rochester, MI look for?

The top searched job categories for Remote Medical Call Center jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Medical Call Center jobs?

Cities near Rochester, MI with the most Remote Medical Call Center job openings:

Remote Medical Call Center jobs near you
Infographic showing various Remote Medical Call Center job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Remote Call Center Agent

MDS Communications

Detroit, MI • Remote

$14.73 - $16.50/hr

Full-time

Medical, PTO

Re-posted 14 days ago

Job description

Job DetailsLevel: EntryJob Location: Michigan Remote - MIEducation Level: Not SpecifiedSalary Range: $14. 73 - $16. 50 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$14.73-$16.50 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.
Qualifications

Apply