Remote Call Center Jobs in Ridgewood, NJ (NOW HIRING)

At Yampaglia Law, we are committed to providing exceptional legal representation with integrity, professionalism, and a client-first approach. Our mission is to deliver trusted legal counsel while providing outstanding service to every client. We foster a collaborative, inclusive, and growth-oriented workplace where employees are empowered to make a meaningful impact and build rewarding careers.

Yampaglia Law is seeking a highly organized and dependable Remote Office Coordinator to support the daily administrative and operational functions of our growing law firm. This is a 100% remote position open to applicants residing anywhere in the United States.

The ideal candidate has experience in office administration, customer service, call center operations, data entry, scheduling, or virtual administrative support. You will play a key role in ensuring the smooth operation of the firm's remote office by managing communications, maintaining records, coordinating schedules, and providing outstanding support to clients and team members.

• Answer inbound and outbound client calls professionally and courteously.
• Respond to client inquiries via phone, email, text message, and online communication channels.
• Perform accurate data entry and maintain electronic client records.
• Schedule consultations, meetings, and appointments for attorneys and staff.
• Coordinate calendars and administrative workflows.
• Maintain organized electronic files, documents, and databases.
• Process incoming correspondence and distribute information to the appropriate departments.
• Assist with client onboarding and document collection.
• Track administrative tasks and ensure timely completion.
• Support attorneys and staff with general office coordination and operational projects.
• Maintain confidentiality of all client and company information.
• Deliver exceptional customer service while meeting productivity and quality standards.

• Must be authorized to work in the United States.
• High school diploma or equivalent required.
• Minimum of 1 year of experience in office administration, customer service, call center, data entry, administrative support, or a related role.
• Strong computer, typing, and data entry skills.
• Proficiency with Microsoft Office, Google Workspace, and web-based applications.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently in a fully remote environment.
• Reliable high-speed internet connection and a dedicated home workspace.

• Previous remote work experience.
• Experience in a law firm, healthcare, insurance, financial services, or other professional office environment.
• Familiarity with CRM, scheduling, or case management software.
• Experience handling high-volume phone calls.

We encourage applicants with experience in the following roles to apply:

• Office Coordinator
• Administrative Assistant
• Remote Administrative Assistant
• Customer Service Representative
• Call Center Representative
• Data Entry Clerk
• Client Services Representative
• Office Administrator
• Virtual Assistant
• Scheduling Coordinator
• Executive Assistant
• Receptionist

• 100% Remote Work Environment
• Competitive Hourly Compensation
• Paid Time Off (PTO)
• Paid Holidays
• Paid Training
• Flexible Scheduling Opportunities
• Performance-Based Bonuses and Incentives (where applicable)
• Professional Development and Continuing Education
• Career Growth and Advancement Opportunities
• Health, Dental, and Vision Insurance (for eligible employees)
• 401(k) Retirement Savings Plan (for eligible employees)
• Employee Assistance Program (EAP) (where applicable)
• Employee Recognition Programs
• Supportive and Collaborative Team Environment

At Yampaglia Law, we believe our employees are our greatest asset. We are committed to building a supportive, collaborative, and inclusive workplace where every team member has the opportunity to grow professionally while making a positive impact on our clients. If you're organized, dependable, and passionate about delivering outstanding service in a remote environment, we encourage you to apply.

Yampaglia Law is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

This is a fully remote, work-from-home position open to qualified applicants located anywhere within the United States.