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Remote Call Center Jobs in Manchester, CT (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsCall Center JobsRemote Call Center JobsRemote Call Center Jobs in Manchester, CT

Remote Call Center information

See Manchester, CT salary details

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How much do remote call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote call center in Manchester, CT is $18.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.42 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Manchester, CT?

The most popular types of Call Center jobs in Manchester, CT are:

What are popular job titles related to Remote Call Center jobs in Manchester, CT?

For Remote Call Center jobs in Manchester, CT, the most frequently searched job titles are:

What job categories do people searching Remote Call Center jobs in Manchester, CT look for?

The top searched job categories for Remote Call Center jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Remote Call Center jobs?

Cities near Manchester, CT with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Manchester, CT as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,629 per year, or $18.1 per hour.

Customer Service - Payment Collection Representative

EASTERN ACCOUNT SYSTEMS

Portland, CT • Remote

$13.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 28 days ago

Key responsibilities

  • Make and receive phone calls to assist customers with their accounts.

  • Provide knowledgeable answers to customer inquiries to resolve issues.

  • Follow scripted responses and receive feedback from managers to improve customer service.

Job description

About the job:

Do you get a sense of satisfaction from helping people get a better handle on things that stress them out? If so, folks like you play an important role in delivering the best experience to our customers while working in our contact center. On top of it all, you can do it all from the comfort of your own home! Our remote work teams are in real time contact throughout the workday to provide all the necessary support. We utilize virtual team environments to keep our staff in touch with weekly contests and other incentives- all while staying comfortable in your favorite flannels.

We have a full benefits package including medical, dental, vision and life insurance. We even offer ancillary coverages to help with other needs like maternity pay and other life events. Not only do we offer a competitive and reliable base rate but we offer both bonus and commission incentives as well. Our team members who really go for it, earn an additional 50% of their hourly wages just in incentives. Our pay rate starts at $13.50 per hour plus commission, with increases in hourly rate based on performance reviews.


What You'll Do:

Taking and making phone calls in order to assist customers with their accounts.

Keep in touch with your managers as they give you tips and feedback on how to get even better.

Provide customers with knowledgeable answers that give them peace of mind that issues are resolved. We keep it simple and provide you with scripted customer feedback so you are always prepared with a solid response.

What You Can Expect From Us:

Paid time off to spend on whatever you enjoy. Our staff earn paid time off based on how much they work- the more hours you put in, the more hours you earn off with pay.

A consistent schedule. We believe that if we agree to a schedule, we stand by it.

Birthdays off paid! Full time staff with excellent attendance are rewarded with birthdays off (or the following day if preferred!)

We are proud to be an equal opportunity employer. You are welcome to work with us no matter who you are, what you look like, where you came from, or what you believe. We are committed to EEO regardless of race, creed, color, religion, sex, age, sexual orientation, citizenship, marital status, gender, identity, disability, or veteran status.

Who You Are:

You have prior customer service experience (retail, sales and wait staff are backgrounds that have all been successful in this role!)

You have access to a quiet place to work from home and reliable internet connection.

You have a GED or High School Diploma.

Youre able to quickly tap out customer notes on a standard keyboard (no autocorrect fails here!)

Where & When Youll Work:

We are conveniently headquartered in the Danbury area. We offer the ability to work from home or in our state of the art call center.

We operate 7 days per week, and have flexible scheduling options to accommodate school schedules, bus drop off and second jobs. Schedules are consistent week-to-week, so you can actually make plans ahead of time!

Apply