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Remote Call Center Jobs in Hamilton, ON (NOW HIRING)

Cogeco

Specialist, Retention

Burlington, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

Cogeco

Specialist, Retention

Hamilton, ON · Remote

This is a province-wide (ON), remote / work-from-home (WFM) position. RESPONSIBILITIES ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

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How much do remote call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote call center in Hamilton, ON is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $17.53 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Hamilton, ON?

The most popular types of Call Center jobs in Hamilton, ON are:

What are popular job titles related to Remote Call Center jobs in Hamilton, ON?

For Remote Call Center jobs in Hamilton, ON, the most frequently searched job titles are:

What job categories do people searching Remote Call Center jobs in Hamilton, ON look for?

The top searched job categories for Remote Call Center jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Remote Call Center jobs?

Cities near Hamilton, ON with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Hamilton, ON as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 17% In-person, and 83% Remote job distribution, with an average salary of $32,766 per year, or $15.8 per hour.

Patient Services Specialist (6-Month Contract)

McKesson

Mississauga, ON • Remote

CA$50K - CA$66K/yr

Full-time

Posted 8 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 210 frontline employees who took The Breakroom Quiz

47th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About the Role

The Patient Services Specialist plays a key role in supporting patients, healthcare providers, and payers by coordinating administrative and reimbursementrelated activities for Patient Support Programs. In this role, you will work directly with patients, physician offices, private insurers, and provincial drug plans to help facilitate access to prescribed therapies.

Your focus will be on ensuring complete and accurate documentation, expediting reimbursement decisions where possible, and delivering a positive, professional patient experience. This position is well suited for candidates who enjoy patientfacing administrative work, problemsolving, and collaborating with multiple healthcare stakeholders in both English and French.

This is a fulltime, fully remote role, with shifts scheduled within program operating hours of 8:00 a.m. - 8:00 p.m. EST.

What You'll Do:

  • Serve as a point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation

  • Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans

  • Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates

  • Enter and maintain accurate case notes, documentation, and outcomes in patient databases

  • Escalate complex cases or issues outside program scope in accordance with established processes

  • Provide reimbursement status updates and program information to healthcare professionals

  • Support patient followups on behalf of physician offices to promote continuity of therapy

  • Answer inbound calls, make outbound calls, and manage email and fax correspondence

  • Accurately document and report Adverse Events in accordance with program and regulatory requirements

  • Meet defined service levels, quality standards, and key performance indicators

  • Participate in continuous improvement activities related to processes, quality, and training

Basic Requirements:

  • High school diploma or equivalent, or an equivalent combination of education and experience

  • 3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role

  • Experience interacting directly with customers, patients, or clients

  • Strong data entry, documentation, and administrative skills

  • Ability to follow defined procedures, manage multiple priorities, and meet deadlines

Preferred Skills / Experience:

  • Experience in Patient Support Programs (PSP), reimbursement support, or specialty pharmacy

  • Familiarity with private and provincial drug plans in Canada

  • Previous healthcare, insurance, or pharmaceutical industry experience

  • Experience working in a remote or virtual callbased environment

  • Proficiency with Microsoft Office (Word, Excel) and case management systems

  • Strong attention to detail and comfort working in emotionally sensitive situations

Work Location, Travel & Physical Requirements:

  • Fully remote - candidates may work from anywhere in Canada

  • Must be legally eligible to work in Canada

  • No travel required

  • Role involves extended periods of computer use, phonebased communication, and data entry

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$50,000 - $66,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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