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Remote Call Center Jobs in Farmington, CT (NOW HIRING)

EASTERN ACCOUNT SYSTEMS

Collector

Portland, CT · Remote

$14/hr

... call center, or collections environment to join our dynamic team in our office. Even if you don't ... Training will be fully remote, via video meetings. Applicants must complete all training ...

The Hartford

Customer Care Representative

Hartford, CT · Remote

$46K - $69K/yr

This role will have a 100% Remote Work arrangement. However, to broaden career growth ... A demonstrated background in customer service, call center, insurance, retail, restaurant or a ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · On-site +1

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ... Strong background managing operational workstreams and KPIs (call center, customer inquiries etc ...

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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See Farmington, CT salary details

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How much do remote call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote call center in Farmington, CT is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Farmington, CT?

The most popular types of Call Center jobs in Farmington, CT are:

What job categories do people searching Remote Call Center jobs in Farmington, CT look for?

The top searched job categories for Remote Call Center jobs in Farmington, CT are:

What cities near Farmington, CT are hiring for Remote Call Center jobs?

Cities near Farmington, CT with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Farmington, CT as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,518 per year, or $19 per hour.

Admissions Specialist II

Aware Recovery Care, Inc.

Middletown, CT • On-site, Remote

$22 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Key responsibilities include completing initial assessments to determine eligibility for services and facilitating the clinical assessment process. The coordinator must document all communications and actions diligently, ensuring a high level of client care throughout the admissions process. The role is performance-driven, with metrics focusing on conversion rates, call volume, and appointment completion rates.
Position Highlights
  • This role is remote with employees virtually reporting to the Corporate office in Middletown, Connecticut office.
    • Candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, PA, TX
  • The hours are full-time at 40 hours per week.
    • Expected office hours are Tuesday through Saturday, 11:30am to 8pm.
  • The pay for this role is $22-$24 an hour, contingent on experience and education

DUTIES:
  • Answer incoming calls and respond to requests for information in a timely fashion
  • Identifies potential red flags and determines appropriate pathway and assessment process based on client need
  • Collect appropriate demographic information from incoming leads and enter into CRM & EHR
  • Check insurance in electronic verification system to verify current health insurance coverage and eligibility; can confidently interpret a verification of benefits, convey financial quote to client & discuss payment options
  • Complete initial assessment with clients to determine eligibility and facilitate clinical assessment process
  • Proficiency in operation of CRM and EHR software
  • Documents all communication and actions across platforms
  • Ensures high level of client care throughout admissions process
  • Held accountable to performance and call center metrics such as conversion rate, call volume & appointment completion rate.

QUALIFICATIONS:
  • Bachelor's degree preferred.
  • Previous experience in a behavioral health setting.
  • Experience with running insurance plans and interpreting benefits.
  • Strong customer service skills.
  • A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
  • Experience with EHR and CRM systems (Salesforce preferred).
  • Experience in a call center or related environment handling high volumes of inbound and outbound calls.
  • Able to maintain a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner
  • Expected to perform all duties within their scheduled work week
  • Comply with State/Federal requirements
  • Ability to use electronic health records, phone systems, customer resource management software, and more general office computer systems
  • Professional and proficient written and verbal communication
  • Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).

Benefits Highlights
Coverage: Health, vision and dental through Cigna, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
Balance: Competitive accrual Paid Time Off (PTO) plan, 10 paid Holidays, 2 paid floating Holidays of your choice, and 7 Days of Sick Time.
Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
Retirement: 401(k) retirement plan with Voya.
Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.
*In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*
*Aware Recovery Care is an equal opportunity employer*
**NO PHONE CALLS, PLEASE**
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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