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Remote Call Center Jobs in Addison, TX (NOW HIRING)

MCI Careers

Call CenterSales Representative

Dallas, TX · Remote

$15.25 - $19.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Call CenterSales Representative

Dallas, TX · Remote

$15.25 - $19.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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How much do remote call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote call center in Addison, TX is $17.34, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.61 per hour, depending on experience, location, and employer.

What is a Remote Call Center job?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in the Remote Call Center position, and why are they important?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are the most commonly searched types of Call Center jobs in Addison, TX? The most popular types of Call Center jobs in Addison, TX are:
What are popular job titles related to Remote Call Center jobs in Addison, TX? For Remote Call Center jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Remote Call Center jobs in Addison, TX look for? The top searched job categories for Remote Call Center jobs in Addison, TX are:
What cities near Addison, TX are hiring for Remote Call Center jobs? Cities near Addison, TX with the most Remote Call Center job openings:
Remote Call Center jobs near you
Call Center Representative - Annual Enrollment - Dallas - REMOTE

Call Center Representative - Annual Enrollment - Dallas - REMOTE

Empyrean Benefit Solutions

Dallas, TX • Remote

$18/hr

Temporary

Posted 23 hours ago

Posted today

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Empyrean rating

4.6

Company rating: 4.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

202nd of 209 rated software companies

Job description

Empyrean is currently seeking enthusiastic Customer Service Representatives for our call center during Annual Enrollment. We are looking for future employees that have a passion for serving others and an aptitude to learn the Health & Welfare Benefits industry.


This is a temporary role with the possibility to become full time after the contract period. Monday through Friday shifts. Position starts August 17th, 2026 with PAID training! This role is remote.

Learn the Benefits industry!


Qualifications:

  • Must be available to work ANY 8 hour shift anytime between 7:00am - 7:00pm (CST) Monday through Friday.
  • Must Pass Typing and Grammar- 30 words per minute
  • Must Pass Background Check
  • Must Complete Video Virtual Interview
  • The assignment will Start August 17th and last approximately 4-6 months based on your client



The AE Customer Service Representative provides high-quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations. CSR's answer questions and resolve issues based on phone calls, emails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution. This requires effective oral communication skills with internal and external customers. CSR's handle a wide variety of calls, identify service problems, and initiate appropriate action to resolve problems. They utilize systems to track all events and outcomes and educate customers on a daily basis through routine calls.


Role Expectations:

  • Answer questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.
  • Research and respond to enrollment issues.
  • Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
  • Receive, distribute and/or own tasks including resolution and appropriate customer support.
  • Effectively document and track contacts with participants, clients, and vendors.
  • Ensure all interactions with customers (both internal and external) are professional and courteous.
  • Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.
  • Educate participants, clients, and others on self-service options.
  • Assist in preparation of daily, weekly, or monthly reports.
  • Update member data including dependents, change of addresses, etc., ensuring data integrity.
  • Completes tasks, generates letters and files associated paperwork.
  • Effectively interact with all team members for purpose of resolving participants' or clients' needs.
  • Special projects and other duties as assigned.
  • Ensure compliance with HIPAA laws, and protect the privacy of our clients Personal Health Information.



Qualifications:

  • Successful candidates must demonstrate a strong customer service focus.
  • Effective verbal and written communication skills.
  • Attention to detail and accuracy.
  • Analytical skills.
  • Positive, helpful approach to problem solving.
  • Excellent listening and probing skills.
  • Intermediate skills in Microsoft Office Suite including Excel.
  • Above-average keyboarding skills.
  • Attendance Requirements
  • Excellent attendance and punctuality are essential.
  • Must be available to work any 8-hour shift anytime between 7:00 am - 7:00 pm, Monday through Friday.
  • Must be available for overtime during the week and Saturdays, as needed.
  • Must have home internet of at least 100 MBPS
  • Must complete 2 week training with no absences.

Company Description

Empyrean Benefit Solutions, Inc. is a Human Resource Technology and Services company that provides health & welfare benefits administration solutions to employers, insurance brokers and health insurance exchanges. Leveraging our proprietary, web-based platform, we provide a full range of benefits administration services to help our clients efficiently tackle the increasingly complex healthcare environment. Today, Empyrean serves over 400 employers across multiple industry verticals and over 1,500,000 lives. We are a fast-growing private company based in Houston, TX with locations in Minneapolis and Nashville. Backed by leading private equity investors.
Follow us on Social Media
Twitter & Instagram @EmpyreanBenefit
LinkedIn https://www.linkedin.com/company/empyrean-benefit-solutions

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