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Permanent Remote Call Monitoring Jobs in Addison, TX

RPh on the Go

Consulting Pharmacist in Irving, TX

Irving, TX · Remote

$56 - $67.25/hr

Monitor patient medication adherence and identify patterns of over-usage. * Maintain accurate and ... remote call center environment. If you meet the qualifications and are ready to contribute your ...

Posted today

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Permanent Remote Call Monitoring information

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How much do permanent remote call monitoring jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for permanent remote call monitoring in Addison, TX is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.37 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Addison, TX? For Permanent Remote Call Monitoring jobs in Addison, TX, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Addison, TX look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Addison, TX are:
What cities near Addison, TX are hiring for Permanent Remote Call Monitoring jobs? Cities near Addison, TX with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Consulting Pharmacist in Irving, TX

Consulting Pharmacist in Irving, TX

RPh on the Go

Irving, TX • Remote

$56 - $67.25/hr

Contractor

Posted 10 hours ago

Posted today

Job description

A remote opportunity is available for a Pharmacist with a strong clinical background to support a call center specializing in Clinical Medication Therapy Management (MTM) consulting. This 14-week contract position offers a Monday through Friday schedule from 11:30 am to 7:30 pm, with the potential for direct hire upon completion.

Location:

  • Remote (originally based in Irving, TX)

Schedule:

  • Monday to Friday
  • 11:30 am – 7:30 pm

Responsibilities:

  • Review prescriptions for therapeutic interchanges and ensure the suitability of medicines prescribed to patients.
  • Accept and dispense prescription medications in compliance with legal regulations.
  • Monitor patient medication adherence and identify patterns of over-usage.
  • Maintain accurate and confidential patient records, ensuring proper management of pharmacy files.
  • Counsel patients on medication usage, potential side effects, storage, and interactions.
  • Provide clinical consultations involving prescription and non-prescription medications.
  • Deliver patient services including smoking cessation support, blood pressure monitoring, and cholesterol management.
  • Educate patients on the correct use of medical devices such as blood pressure monitors and glucose meters.
  • Compound medications for internal or external use when required.
  • Identify drug-related problems and collaborate effectively with physicians, nurses, pharmacists, and other healthcare professionals.

Qualifications:

  • Doctor of Pharmacy (PharmD) degree
  • Valid Texas pharmacy license
  • Strong clinical experience and knowledge in medication therapy management
  • Ability to work collaboratively in a multidisciplinary healthcare team

This contract to hire position is ideal for pharmacists seeking clinical consulting experience within a remote call center environment. If you meet the qualifications and are ready to contribute your expertise in pharmaceutical care, please submit your application today to be considered.

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About RPh on the Go

Sourced by ZipRecruiter

At RPh on the Go, we’re all about pharmacists. As a company started by pharmacists for pharmacists, we understand the extraordinary responsibilities you take on every day, the tremendous demands placed on you and your colleagues, and the rewards that come with working in one of the country’s most highly respected professions.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Chicago, IL, US

Year founded

1980

Social media

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