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Permanent Remote Call Monitoring Jobs in Addison, TX

A-Line Staffing Solutions

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Call Quality Coach {173602}

Lewisville, TX · Remote

$20/hr

Quality Assurance Coordinator (Remote Call Center) Location: Lewisville, TX (Remote - U.S ... Summary We're hiring a Quality Assurance Coordinator to monitor and improve customer contact ...

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Permanent Remote Call Monitoring information

See Addison, TX salary details

$10

$16

$24

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for permanent remote call monitoring in Addison, TX is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.37 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Addison, TX? For Permanent Remote Call Monitoring jobs in Addison, TX, the most frequently searched job titles are:
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What cities near Addison, TX are hiring for Permanent Remote Call Monitoring jobs? Cities near Addison, TX with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Call Quality Coach {173602}

A-Line Staffing Solutions

Lewisville, TX • Remote

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Quality Assurance Coordinator (Remote Call Center)

Title: Quality Assurance Coordinator (Remote Call Center)
Location: Lewisville, TX (Remote – U.S. residents eligible)
Schedule: Full-time (40 hrs/week). Training Mon–Fri 8:00 AM–5:00 PM CST (mandatory). Post-training: flexibility to work shifts Mon–Fri between 7:00 AM–8:00 PM CST


Pay: $20.00/hr

If you’re experienced in call quality auditing and love using data to drive better customer experiences, this Quality Assurance Coordinator role is a strong fit. As a Quality Assurance Coordinator, you’ll evaluate call and case interactions, score performance against defined criteria, identify trends, and partner with leadership on continuous improvement. This is a remote, full-time position supporting patient services in a high-compliance environment (HIPAA).

Summary

We’re hiring a Quality Assurance Coordinator to monitor and improve customer contact quality across voice and non-voice work. You’ll deliver fair, consistent evaluations, build trend reporting, and support calibration sessions that strengthen performance and elevate the patient experience.

Responsibilities

  • Evaluate calls and cases using standardized QA scorecards; provide constructive feedback and recognition
  • Accurately score transactions based on quality standards, policies, and compliance requirements
  • Monitor voice and non-voice performance; ensure adherence to QA expectations and regulatory guidelines
  • Track, document, and report customer experience trends (wins and improvement opportunities)
  • Build weekly and monthly trend analysis reports for leadership (quality metrics, patterns, root causes)
  • Participate in and host internal/external calibration sessions to align scoring and expectations
  • Conduct investigations and root cause analysis; recommend corrective actions and process improvements
  • Lead or support QA projects to enhance quality systems and expand services
  • Collaborate cross-functionally; interpret requirements and influence stakeholders on best practices
  • Identify training needs and escalate potential performance concerns to leadership when appropriate

Qualifications

  • 3+ years of call quality audit / QA monitoring experience (strongly preferred)
  • Experience in a patient support program, hub services, pharmacy/payer environment (preferred)
  • Adverse Event reporting and reconciliation experience (strongly preferred)
  • Strong data collection, trend reporting, and quality metrics skills (Excel-heavy environments a plus)
  • Proficiency in Microsoft Excel, Outlook, PowerPoint, Word
  • Excellent written/verbal communication; high attention to detail and consistent documentation
  • Remote requirements: dedicated private workspace; hardwired high-speed internet (no satellite/Wi‐Fi/cellular); minimum 15 Mbps download / 5 Mbps upload; ping ≤ 30 ms
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About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

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