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Remote Call Center Jobs in Kansas (NOW HIRING)

MCI Careers

Call CenterRepresentative

Wichita, KS · Remote

$11.50 - $15/hr

Join our team as a Call Center Representative. To be considered for this role, you must complete a ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterRepresentative

Wichita, KS · Remote

$11.50 - $15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterRepresentative

Wichita, KS · Remote

$11.50 - $15/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Liveops

Remote Customer Service Representative

Topeka, KS · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Olathe, KS · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

SYS Integration

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

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How much do remote call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote call center in Kansas is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.16 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Kansas?

The most popular types of Call Center jobs in Kansas are:

What are popular job titles related to Remote Call Center jobs in Kansas?

For Remote Call Center jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Remote Call Center jobs in Kansas look for?

The top searched job categories for Remote Call Center jobs in Kansas are:

What cities in Kansas are hiring for Remote Call Center jobs?

Cities in Kansas with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Kansas as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,227 per year, or $16 per hour.

Experienced Call Center Client Services Manager

MCI Careers

Wichita, KS • Remote

Full-time

Re-posted 11 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements.

The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Serve as the primary point of contact for assigned client accounts.
  • Conduct regular business reviews and performance presentations.
  • Monitor service delivery and ensure adherence to SLAs and KPIs.
  • Collaborate with operations, QA, and training teams to resolve issues.
  • Identify opportunities for account growth and service improvement.
  • Manage client onboarding, transitions, and change requests.
  • Track and report on client satisfaction and feedback.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of experience in client services or account management in a BPO.
  • Strong relationship management and communication skills.
  • Ability to analyze data and present insights to clients.
  • Experience managing multiple client accounts.
  • Bachelor’s degree in Business, Communications, or a related field.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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