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Remote Call Center Training Jobs in New York (NOW HIRING)

MMC Group LP

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REMOTE Call Center Representatives- Need ASAP! $18-$19/hr NJ ONLY!!!!

Newark, NJ · Remote

$18 - $19/hr

Remote Call Center Representatives - Need ASAP! Pay Rate: $18.00 - monolingual/ $19.00-Bilingual ... Agents will be expected to be on camera for the entire training and nesting period. M-F 8:00 AM - 4 ...

MMC Group LP

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Remote Call Center -NJ residents only BYOD

Jersey City, NJ · Remote

$18/hr

Remote Customer Support Representative BYOD: Use your device WFH Opportunity - New Jersey Residents ... Training Monday-Friday | 8:00 AM-4:30 PM ET Duration: 3 weeks Candidates must be available for the ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Maintain needed training to meet job expectations, compliance, and position competency. * Perform ... Consistent availability is critical to call center operations. * Remote employees must adhere to ...

Alphapointe

Teleservices Representative

Richmond Hill, NY · Remote

$16.25 - $21/hr

Maintain needed training to meet job expectations, compliance, and position competency. * Perform ... Consistent availability is critical to call center operations. * Remote employees must adhere to ...

BCForward

Technical Support - Remote

New York, NY · Remote

$13 - $14/hr

Job Title: Call Center Representative (Technical Support) Location: Remote Duration: 6 Months ... training. Forward calls to appropriate personnel as needed. Record calls in account history with ...

McBride

Salesforce QA Tester

Manhattan, NY · Remote

$95K - $105K/yr

This is a remote position. McBride Consulting is supporting the New York State Department of Labor (NYS DOL) Unemployment Insurance Call Center Salesforce instance. The QA Tester will ensure high ...

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Remote Call Center Training information

What is remote call center training?

Remote call center training is a program designed to teach call center employees the necessary skills and knowledge to perform their job effectively, all conducted online or through virtual platforms. This training typically covers customer service techniques, use of call center software, communication skills, and company-specific protocols. The remote format allows trainees to learn from anywhere, using interactive modules, live webinars, and virtual role-playing exercises. Successful remote training ensures that employees are well-prepared to handle customer interactions professionally and efficiently from a remote location.

What are the key skills and qualifications needed to thrive in remote call center training?

To thrive in Remote Call Center Training, you need a solid understanding of adult learning principles, call center operations, and training program development, often supported by experience in customer service and instructional design. Familiarity with Learning Management Systems (LMS), virtual meeting platforms like Zoom or Microsoft Teams, and call center software is typically required. Strong communication, adaptability, and motivational skills help trainers engage remote learners and address diverse training needs. These skills ensure effective knowledge transfer, high trainee engagement, and improved performance across distributed call center teams.

What are some common challenges faced by trainers in a remote call center environment, and how can they be addressed?

Trainers in a remote call center often face challenges such as maintaining trainee engagement, ensuring consistent communication, and effectively monitoring progress without in-person interaction. Solutions include leveraging interactive video conferencing tools, scheduling regular check-ins, and using performance tracking software to monitor trainee development. Establishing clear expectations and fostering an open, supportive virtual environment can also help trainees feel connected and motivated, despite the physical distance.

What are popular job titles related to Remote Call Center Training jobs in New York?

For Remote Call Center Training jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Training jobs in New York look for?

The top searched job categories for Remote Call Center Training jobs in New York are:

Remote Call Center Training jobs near you
Infographic showing various Remote Call Center Training job openings in New York as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Inbound Educational Call Center (Full-Time - Remote)

HUNTINGTON LEARNING CORPORATION

Oradell, NJ • Remote

$15 - $16/hr

Full-time

Medical, Dental, Retirement

Re-posted 19 days ago

Huntington Learning Center rating

6.2

Company rating: 6.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

10th of 24 rated private schools and tutoring

Job description

Customer Service Representative – Remote – Miami, FL

Why Join The Huntington Team?

If you’re passionate about helping kids while providing superior customer service and would like to grow your career with an industry-leading company, Huntington has the perfect fit for you!

Founded in 1977 and headquartered in Northern NJ, Huntington is the nation's pioneer in the K to 12 Tutoring and Test Prep services industry, servicing over 300+ learning centers throughout the United States.

We are currently seeking enthusiastic and motivated Inbound Contact Center Representatives in the Miami, FL area to assist parents at the beginning of the academic process. You’ll work in an environment that is rewarding and professional, with coworkers who are truly passionate about making a difference in the lives of the children.

About The Opportunity

Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include:

  • Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations
  • Following contact center scripts when speaking with clients
  • Building positive rapport with clients of differing personality types
  • Remaining polite and professional during all interactions
  • Keep records of all conversations in our call center system
  • Meet personal and team qualitative and quantitative service targets
  • Participating in initial and ongoing training to maintain up-to-date knowledge of our services

Work Environment

  • Remote position - Work from the comfort of your home
  • Varied shifts including morning, evening, and weekend
  • Full-time schedule required
    • Two-weekday evening shifts per month (2:00 PM-10:30 PM)
    • Two Saturday shifts per month  (9:00 AM - 5:30 PM)
    • Sunday shifts as needed (10:00 AM – 3:00 PM)

Benefits

  • Base hourly rate plus performance-based pay incentives - no cap on commissions
  • Bi-weekly pay with direct deposit
  • Set schedule
  • Comprehensive benefits plan for full-time employees
    • Medical
    • Dental
    • 401K
  • Paid on-the-job training
  • Professional and upbeat setting with a supportive and motivating team

We are looking for Inbound Contact Center Representatives with a genuine desire to succeed paired with excellent communication and interpersonal skills. Additional requirements include:

  • Excellent communication and interpersonal skills (conversational, articulate, engaging)
  • Reliable and dependable work habits
  • Goal-oriented with a healthy competitive spirit
  • Strong attention to detail, dependability, and follow through
  • Self-motivated, positive attitude, and a love for hard work
  • Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer
  • Previous sales or customer service experience, is a plus but not required
  • Bilingual (Spanish/English) a plus
  • High school diploma or GED

Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today!

For more information on how Huntington Learning Center makes a difference in the lives of children, visit huntingtonhelps.com 

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