Remote Call Center Supervisor Jobs in Worcester, MA

Randolph Behavioral Center is seeking a compassionate and experienced Licensed Mental Health Therapist to join our dynamic team. In this crucial role, you will deliver high-quality mental health services remotely, allowing you to engage with clients from diverse backgrounds while maintaining a healthy work-life balance. This full-time position offers competitive compensation within the range of USD 70,000 to 100,000 annually, commensurate with your experience and credentials.

At Randolph Behavioral Center, we are committed to providing accessible mental health care to individuals across Worcester, Massachusetts, and beyond. Our mission is to empower clients facing mental health challenges through comprehensive assessment, evidence-based therapy, and collaborative care. We take pride in our dedicated team of licensed professionals, who share a common goal of promoting mental wellness in our communities. By creating a supportive environment, we foster both professional growth and client success.

This position offers the flexibility of a remote work setting, which allows for optimal patient engagement while ensuring your comfort and convenience. Although you will primarily conduct sessions from home, you will remain an integral part of a multidisciplinary team. Regular meetings and case discussions will ensure you stay connected and supported, receiving guidance from your peers and supervisors. Our work culture champions mutual respect, teamwork, and inclusivity in every interaction.

• Conduct comprehensive assessments and evaluations of clients to identify individual mental health needs and devise tailored treatment plans based on best practices.
• Utilize evidence-based therapeutic techniques, such as Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), and solution-focused therapy, to facilitate effective sessions with individuals, groups, and families.
• Work collaboratively with case managers, psychiatrists, and other healthcare professionals to coordinate holistic care that prioritizes both mental and physical health.
• Provide immediate crisis intervention support to individuals experiencing acute mental distress, effectively managing emergency situations with your expertise and empathy.
• Participate in community outreach initiatives designed to enhance mental health awareness, reduce stigma, and foster an understanding of mental health issues.

You will engage with a diverse client base, including individuals from various ethnic, cultural, and socioeconomic backgrounds. This role provides the opportunity to enhance your cultural competence while addressing a range of mental health concerns, such as anxiety, depression, trauma, and relationship issues. Your work will play a vital part in improving the lives of clients who seek support from our organization.

• Possess an independent and active license as a Licensed Clinical Social Worker (LCSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or a Doctor of Psychology (PsyD).
• Hold a master’s degree or doctorate in Social Work, Mental Health Counseling, Psychology, or a related field.
• Demonstrate strong communication and interpersonal skills, with a proven ability to establish rapport and build therapeutic relationships with clients.
• Exhibit cultural competence and sensitivity, effectively working with diverse populations and adapting therapeutic approaches as needed.
• Showcase exceptional organizational and time-management abilities, guaranteeing accurate documentation of client progress and treatment plans.

• Prior experience in a clinical setting, utilizing telehealth technology and conducting virtual sessions.
• Familiarity with community resources and services available for individuals seeking mental health support.
• Engagement with interdisciplinary teams to enhance care coordination and client outcomes.

In addition to a competitive salary of USD 70,000 to 100,000 annually, we offer a comprehensive benefits package designed to support your health and well-being. This includes:

• Health insurance coverage, including medical, dental, and vision plans.
• Professional liability insurance for your peace of mind while practicing.
• Generous paid time off (PTO) and holiday leave to ensure you maintain a positive work-life balance.
• Access to ongoing professional development opportunities and continuing education to further enhance your skills and expertise.
• A collaborative team environment, providing opportunities for supervision, mentorship, and support.

At Randolph Behavioral Center, we are committed to supporting your professional development. Our organization fosters a culture of growth, providing opportunities for mentorship, advanced training, and leadership roles. As you hone your skills and expand your knowledge, you can expect to advance in your career while making a lasting impact on the mental health landscape.

Joining Randolph Behavioral Center means being part of a dedicated and passionate team that values your contributions to mental health care. You will engage in meaningful work that promotes wellness and empowers individuals to overcome challenges. We believe in creating a workplace where both clients and staff feel respected, valued, and included. If you are a licensed mental health therapist who seeks a rewarding career and the opportunity to make a difference, we encourage you to apply.

If you are ready to contribute your skills and passion to improving mental health access in our community, please submit your resume and a cover letter outlining your qualifications and interest in the position. We look forward to reviewing your application and potentially welcoming you to our dedicated team at Randolph Behavioral Center.