ZipRecruiter

Log In

2

Remote Call Center Supervisor Jobs in Toronto, ON

Inspire Direct Marketing

Call Centre Agent

Toronto, ON · Remote

CA$20 - CA$24/hr

Call Centre Agent - Work at Home $20.00-$24.00/hour + Benefits. Quit your day job, come help us save the world! We are a Canadian agency on a mission to inspire fundraising. We provide a warm and ...

Inspire Direct Marketing

Call Center Agent

Toronto, ON · On-site +1

$20 - $24/hr

Call Center Agent Quit your day job, come help us save the world! $20.00-$24.00/hour + Benefits. If you are a mature sales or call center agent, come join our team of professional fundraisers to ...

TigerTel

Bilingual Call Centre Specialist

Toronto, ON · Remote

$22/hr

... Overnight Remote Bilingual French Call Centre SpecialistMap Communications/TigerTelJoin a company you can truly believe in where your 100% effort directly drives success. We are dedicated to ...

next page

Showing results 1-20

All JobsCall Center Supervisor JobsRemote Call Center Supervisor JobsRemote Call Center Supervisor Jobs in Toronto, ON

Remote Call Center Supervisor information

See Toronto, ON salary details

$13

$20

$26

How much do remote call center supervisor jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote call center supervisor in Toronto, ON is $20.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.35 and $23.86 per hour, depending on experience, location, and employer.

What is a remote call center supervisor?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are the key skills and qualifications needed to thrive as a remote call center supervisor?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What are some typical challenges faced by remote call center supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.

What are popular job titles related to Remote Call Center Supervisor jobs in Toronto, ON?

For Remote Call Center Supervisor jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Supervisor jobs in Toronto, ON look for?

The top searched job categories for Remote Call Center Supervisor jobs in Toronto, ON are:

Remote Call Center Supervisor jobs near you
Infographic showing various Remote Call Center Supervisor job openings in Toronto, ON as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $42,698 per year, or $20.5 per hour.

Temporary Call Center Universal Agent, Canada (Remote)

Carter's

Mississauga, ON • Remote

Full-time

Re-posted 28 days ago

Carter's rating

6.0

Company rating: 6.0 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

56th of 105 rated fashion retailers

Job description

Serving the needs of all families with young children,Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU'LL MAKE AN IMPACT:

The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction. This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to a permanent role based on performance and business needs. Must be able to work a schedule that includes a weekend day and holiday schedule as defined by Management (including complying with blackout periods as determined by Management).

**MUST RESIDE IN CANADA

** $17.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs

50% - Customer Interaction & Communication:

  • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs

  • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact

  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

  • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent


20% Technology, Training, Sales & Follow-Up:

  • Use technology tools as directed and within established guidelines to support daily tasks

  • Participate in individual and team training sessions to stay current with knowledge and best practices

  • Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities

  • Schedule and manage any required customer follow-ups following Contact Center guidelines


30% Documentation & Data Management:

  • Complete necessary documentation to manage customer complaints and solutions

  • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems

  • Maintain confidentiality of the organization's customer data


WE'D LOVE TO HEAR FROM YOU IF:

Must have:

  • 6+ months of customer service experience

  • Ability to communicate effectively in both written and verbal communication

  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision


Preferred skills and experience:

  • Call center, Retail, and/or E-commerce experience is a plus

  • Technical aptitude is a plus, but not required


#LI-Remote

MAKE A CAREER AT CARTER'S:

Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers

Carter's | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter's | OshKosh est un employeur souscrivant au principe de l'egalite d'acces a l'emploi et encourage tous les candidats interesses et qualifies a postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hesitez pas a communiquer avec nous. .

What Carter's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply