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Remote Call Center Representative Jobs in Wheaton, IL

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

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$10

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How much do remote call center representative jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for remote call center representative in Wheaton, IL is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.61 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What are popular job titles related to Remote Call Center Representative jobs in Wheaton, IL? For Remote Call Center Representative jobs in Wheaton, IL, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representative jobs in Wheaton, IL look for? The top searched job categories for Remote Call Center Representative jobs in Wheaton, IL are:
What cities near Wheaton, IL are hiring for Remote Call Center Representative jobs? Cities near Wheaton, IL with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Wheaton, IL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $36,009 per year, or $17.3 per hour.

Call Center Representative - Remote

Lucky Lincoln Gaming LLC

Chicago, IL • Remote

$20/hr

Other

Posted 8 days ago

Job description

Description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter. 


Role overview

  • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service 
  • Create, follow up on, and close tickets as required daily 
  • Focus on increasing percentage of remote fix tickets relative to the total tickets 
  • Prioritize and organize calls according to urgency 
  • Supervise the route and status of field technicians and collectors to prioritize their daily schedule 
  • Maintain and update call logs, call records and other important documentation 
  • Ensure location owners feel supported and valued 
  • Building relationships with location owners and other call center team members based on trust and reliability 
  • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately 
  • Review and communicate low level alerts to the technician and collection team 

Compensation

$20 - $20 USD


We Run on EOS


At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. 


Our Core Values

  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. 
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. 
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. 
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. 
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency 

Equal Employment Opportunity


Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. 



Requirements

The successful candidate will have 

  • Ability to multitask with minimal direction 
  • Strong communication and interpersonal skills to interact with customers, peers, and managers 
  • Attentive to detail with a passion to learn and grow 
  • Ability to work from 11am - 9pm Saturday and Sunday 
  • High school diploma or GED required 
  • Must be at least 21 years of age 
  • Great customer service skills 
  • Excellent written and communication skills 
  • Previous experience in a call center or customer-focused environment 
  • Weekend and evening availability 


Apply