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Remote Call Center Representative Jobs in Pekin, IL

Superior Life

Sales Representative

Peoria, IL · Remote

Sales Representative We're looking for remote part time or full time independent sales ... call interview to learn more about you and discuss details on this rare opportunity. www ...

HMG Careers

Sales Representative Remote

Peoria, IL · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

Integrityfex

Client Services Representative

Pekin, IL · Remote

$14.75 - $20/hr

Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet their financial goals. We provide ...

Maui Jim

Customer Service Representative

Peoria, IL · On-site +1

$18.50/hr

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends ...

All JobsCall Center Representative JobsRemote Call Center Representative JobsRemote Call Center Representative Jobs in Pekin, IL

Remote Call Center Representative information

See Pekin, IL salary details

$9

$16

$22

How much do remote call center representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for remote call center representative in Pekin, IL is $16.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.64 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the most commonly searched types of Call Center Representative jobs in Pekin, IL?

The most popular types of Call Center Representative jobs in Pekin, IL are:

What cities near Pekin, IL are hiring for Remote Call Center Representative jobs?

Cities near Pekin, IL with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Pekin, IL as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,218 per year, or $16.5 per hour.

Call Center Supervisor

Illinois Mutual Life Insurance Company

Peoria, IL • On-site, Remote

$58K - $62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Job Type
Full-time
Description
Job Title: Call Center Supervisor
Department: Policy Service
Reports To: Manager, Policy Service
Location: Home Office
Job Type: Full Time
Commitment to Core Values
At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member's contributions:
  • Be honest, reliable and respectful
  • Think of other first
  • Work together to create results
  • Stand out with personal, caring service

Job Summary
Call Center Supervisor is responsible for overseeing the department call centers. This role is also responsible for planning, conducting and leading ongoing call coaching for the operation of the department under minimal supervision to ensure departmental customer service expectations are met and maintained. This position requires thorough knowledge of company products and is responsible for the primary training of Service Representatives. The Call Center Supervisor reports to the Policy Service Manager.
Primary Responsibilities
  • Efficiently and effectively train, develop and monitor overall performance of direct reports
  • Actively monitor progress of direct reports and ensure team is trained to respond professionally, courteously, quickly and accurately to all inquiries from customers
  • Works to resolve inquiries pertaining to the call centers and serves as a resource for the department
  • Complete call coaching for all department employees eligible for call coaching program and facilitate results per department plan
  • Monitor call centers daily and make scheduling, timing and/or administration recommendations to management accordingly
  • Demonstrate ability to interpret policy provisions for all active policy types
  • Execute in depth knowledge of all departmental processes relating to company procedures and facilitate consistent application throughout department
  • Communicate effectively with both internal and external customers
  • Take a proactive lead role in the daily workflow of the teams
  • Provide strong leadership and set a professional example for direct reports
  • Foster communication to maintain positive, professional relationships with direct reports
  • Proactively look for continued ways to improve efficiencies within the department
  • Efficiently process service requests from assigned work queue as necessary
  • Attend, participate and present as assigned for team and department meetings
  • Identify needs of our customers and take appropriate escalation action
  • Efficiently and effectively intervene and appropriately research any product related problems that may arise within the teams
  • Act as a liaison between direct reports and management
  • Recommend, manage and handle special projects as needed
  • Participate in interview and hiring process of applicants for open positions
  • Assume additional responsibilities as needed in the absence of departmental management and/or other supervisor

Anticipated Salary: $58,500 - $62,000
Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:
  • Compressed 4 1/2-day work week (Half-Day Fridays)
  • No monthly premium cost for employee medical, life and disability insurance coverage
  • Paid time-off accrual, including annual rollover; and paid holidays
  • Competitive 401(k) plan with immediate vesting on Company contributions
  • Discounted on-site employee cafeteria
  • On-site exercise facility and company-provided exercise time
  • Tuition reimbursement and training incentives
  • Access to voluntary dental and vision insurance coverage

Qualifications
  • Bachelor's Degree required
  • Three years of prior insurance industry experience required, Life and Health preferred
  • Three years of prior call center experience required
  • Industry education designation required, FLMI, ACS, AIRC preferred
  • Ability to multi-task and effectively meet deadlines
  • Proficiency with Microsoft Office Programs
  • Strong time management skills and ability to prioritize
  • Ability to maintain confidentiality and adhere to privacy standards
  • Demonstrate reliability, accountability, integrity and professionalism
  • Flexible and adaptable to changes
  • Strong initiative and solid judgment abilities and skills
  • Work successfully in a team environment
  • Ability to lead and motivate people appropriately within expectations
  • Ability to communicate effectively and appropriately to direct reports
  • Strong written communication skills
  • Ability to work independently and set personal goals and action plans

Required Competencies (Proficiency Level)
  • Accountability (2)
  • Continuous Learning (1)
  • Customer Focus (2)
  • Integrity (2)
  • Organizational Awareness (1)
  • Teamwork - Proficiency Level (2)

This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.
Illinois Mutual is an equal opportunity employer.

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