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Remote Call Center Representative Jobs in Springfield, VA

Liveops

Remote Customer Service Representative

Vienna, VA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

Liveops

Remote Customer Service Representative

Reston, VA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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All JobsCall Center Representative JobsRemote Call Center Representative JobsRemote Call Center Representative Jobs in Springfield, VA

Remote Call Center Representative information

See Springfield, VA salary details

$11

$18

$26

How much do remote call center representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote call center representative in Springfield, VA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.10 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the most commonly searched types of Call Center Representative jobs in Springfield, VA?

The most popular types of Call Center Representative jobs in Springfield, VA are:

What job categories do people searching Remote Call Center Representative jobs in Springfield, VA look for?

The top searched job categories for Remote Call Center Representative jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Remote Call Center Representative jobs?

Cities near Springfield, VA with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Springfield, VA as of August 2026, with employment types broken down into 66% Full Time, 15% Part Time, and 19% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,916 per year, or $18.7 per hour.

Claims Examiner - Liability

Bethesda, MD • Remote

eTeam
See more jobs at eTeamexternal

$17 - $18/hr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

SGS-Service Center Representative

Location: Bethesda, MD Remote Duration: 3 Months (90 DAYS) Pay Rate: $17 - $18/hr on W2 SHIFT: 8am-4:30pm EST and 10:30am -7pm EST Requirements: Claims and customer service is priority for experience, Spanish speaking will be a plus, not mandatory ALL CANDIDATES MUST BE ABLE TO WORK A SET SHIFT: 8am-4:30pm EST and 10:30am -7pm EST Duration 90 day, with the option for extension

Description: The Service Center Representative processes medical claims and communicates with providers about the claims process. The position is responsible for daily claims management and is recognized as a general technical expert in the health benefits program. The Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed.

Job Description

Essential Functions

Duties and Responsibilities

Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims process and servicing processes. Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status. Educates members and providers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system. Assigns new claims to the appropriate claims handler. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed. Attendance during scheduled work hours is required.

Education High School diploma or GED required. College courses preferred. Experience One (1) year of customer service and claims experience or an equivalent combination of education and experience is required. Inbound call center experience preferred.

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