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Remote Call Center Representative Jobs in Decatur, GA

Kaizen Advance

Non-Profit Donation Specialist

Atlanta, GA · Remote

$11 - $15/hr

... representing nonprofit organizations with professionalism and accountability. Types of Clients ... Requirements Minimum 6 months of remote call center experience or 1 year in-office call center ...

Liveops

Remote Customer Service Representative

Smyrna, GA · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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How much do remote call center representative jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for remote call center representative in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What are the most commonly searched types of Call Center Representative jobs in Decatur, GA? The most popular types of Call Center Representative jobs in Decatur, GA are:
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What job categories do people searching Remote Call Center Representative jobs in Decatur, GA look for? The top searched job categories for Remote Call Center Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Call Center Representative jobs? Cities near Decatur, GA with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Temporary Call Center Universal Agent, US (Remote)

Temporary Call Center Universal Agent, US (Remote)

Carter's, Inc.

Atlanta, GA • On-site, Remote

$14.50 - $19/hr

Full-time

Posted 10 days ago

Carter's rating

6.0

Company rating: 6.0 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

53rd of 102 rated fashion retailers

Job description

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.
HOW YOU'LL MAKE AN IMPACT:
The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email,and/or chat. In this role, the agent will assist in identifying and resolving customers' issues while demonstratingstrong customer service and sales skills to optimize each customer interaction.This role reports to the Call Center Supervisor and is a fully remote position, with the potential to convert to apermanent role based on performance and business needs. Must be able to work a schedule that includes aweekend day and holiday schedule as defined by Management (including complying with blackout periods asdetermined by Management).
** $15.50/hr ** Equipment including laptop, mouse, headset, and extra monitor are provided! ** 30% employee discount plus additional perks and discount programs
50% - Customer Interaction & Communication:
  • Identify and handle all customer inquiries completely and accurately via Phone, Email, and/or Chat as determined by business needs
  • Demonstrate strong customer service and sales skills to optimize the experience for each customer contact
  • Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
  • Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent

20% Technology, Training, Sales & Follow-Up:
  • Use technology tools as directed and within established guidelines to support daily tasks
  • Participate in individual and team training sessions to stay current with knowledge and best practices
  • Educate customers on Carter's and OshKosh products to maximize upsell and cross-sell opportunities
  • Schedule and manage any required customer follow-ups following Contact Center guidelines

30% Documentation & Data Management:
  • Complete necessary documentation to manage customer complaints and solutions
  • Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems
  • Maintain confidentiality of the organization's customer data

WE'D LOVE TO HEAR FROM YOU IF:
Must have:
  • 6+ months of customer service experience
  • Ability to communicate effectively in both written and verbal communication
  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision

Preferred skills and experience:
  • Call center, Retail, and/or E-commerce experience is a plus
  • Technical aptitude is a plus, but not required

#LI-Remote
MAKE A CAREER AT CARTER'S:
Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess. NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. All Call Center (CC) positions will undergo cross-training to support both Consumer Affairs and eComm calls. Agents are expected to assist in both areas as necessary, depending on business demands and call volume. Flexibility and adaptability are crucial to maintaining smooth and efficient service for our customers.
Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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