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Remote Call Center Representative Jobs in Bothell, WA

Vimly

Client Services Specialist

Seattle, WA · Remote

$23/hr

In this fulltime, remote role, you will serve as the first point of contact for members and ... High school diploma or equivalent. * 3-5 years of customer service experience; call center ...

HMG Careers

Sales Representative Remote

Lynnwood, WA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

HMG Careers

Sales Representative Remote

Lynnwood, WA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

HMG Careers

Sales Representative Remote

Renton, WA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work ...

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Remote Call Center Representative information

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How much do remote call center representative jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for remote call center representative in Bothell, WA is $20.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $21.78 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What are the most commonly searched types of Call Center Representative jobs in Bothell, WA? The most popular types of Call Center Representative jobs in Bothell, WA are:
What are popular job titles related to Remote Call Center Representative jobs in Bothell, WA? For Remote Call Center Representative jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representative jobs in Bothell, WA look for? The top searched job categories for Remote Call Center Representative jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Call Center Representative jobs? Cities near Bothell, WA with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Bothell, WA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,206 per year, or $20.3 per hour.
Implementation Engineer - Unified Communications & Contact Center Solutions

Implementation Engineer - Unified Communications & Contact Center Solutions

Cerium Networks Inc

Seattle, WA • On-site, Remote

$500/wk

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Description

About Us

Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We're at the intersection of cybersecurity, modern networking, and AI - building platforms and tools that power how businesses communicate, collaborate, and compete. Our work spans unified communications and modern workplace solutions, contact center innovation, scalable data and AI infrastructure, and 24/7 managed IT support.  With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence.


Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions. This role partners with Solution Architects and Project Managers to successfully implement net-new solutions, perform upgrades and troubleshoot customer issues to successful customer outcomes. The ideal candidate combines strong customer communication with practical technical depth across enterprise communications platforms such as Avaya, AudioCodes, Microsoft Teams voice integrations. Contact center experience is highly desired but not required.


What You'll Do

  • Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
  • Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
  • Integrate Avaya Aura with Call Center solutions, as needed.
  • Configure SIP circuits between Aura and SBCs such as AudioCodes. 
  • Support Microsoft Teams Calling using Direct Routing.
  • Oversee Carrier Voice Network Management and third-party connectivity.
  • Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
  • Configure E911 as required for compliance with FCC rules
  • Collaborate with the managed services team to support complex customer issues and P1 tickets

Requirements


 What We're Looking For

  • 5+ years of experience managing enterprise voice systems.
  • Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
  • Hands-on experience with Session Border Controllers.
  • Strong understanding of Microsoft Teams Calling with Direct Routing.
  • Experience with Genesys Cloud and Genesys Engage platforms.
  • Familiarity with Carrier Voice Network Management.
  • Knowledge of voice security, fraud detection, and third-party telephony integrations.
  • Willingness to support on-call rotation, including after-hours and weekends.
  • Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
  • Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
  • Willingness to travel. Travel may be required for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work.


Preferred Qualifications

  • AADS integration experience with SSO / AD for Remote Worker is highly desirable
  • Experience managing complex Avaya IP Network regions is highly desirable


Location: Seattle, WA or Portland, OR - Hybrid with 2 days in office per week


Compensation

  • Pay Range: $95,000-130,000 
  • Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. 

Benefits

Medical, dental and vision Insurance

Basic term life and AD&D insurance (fully paid for by the company)

Paid time off annually: 15 days of PTO and 9 paid holidays

401(k) Plan and Employer Matching Contribution of 4%

Wellness program that includes up to $500 in cash awards

Employee Assistance Program

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