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Remote Call Center Representative Jobs in Addison, IL

Outcomes Operating Inc

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Pharmacy Call Center Rep

Chicago, IL · Remote

$18/hr

The Clinical Call Center Rep conducts outbound calls (Cold calling) and in a high-volume call ... Basic computer proficiency, including typing and multitasking in a remote environment * Ability to ...

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Enova International

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Call Center Sales Representative (Remote)

Chicago, IL · Remote

$17/hr

This role is entirely remote; however, candidates must reside within 100 miles of either Chicago ... Experience in a call center setting is preferred * Proficient in phone communication and verbal ...

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

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All JobsRemote Call Center Representative JobsRemote Call Center Representative Jobs in Addison, IL

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How much do remote call center representative jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote call center representative in Addison, IL is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What are popular job titles related to Remote Call Center Representative jobs in Addison, IL? For Remote Call Center Representative jobs in Addison, IL, the most frequently searched job titles are:
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Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Addison, IL as of June 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $37,326 per year, or $17.9 per hour.
Pharmacy Call Center Rep

Pharmacy Call Center Rep

Outcomes Operating Inc

Chicago, IL • Remote

$18/hr

Part-time

Posted 5 days ago

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Job description

JOB DESCRIPTION

The Clinical Call Center Rep conducts outbound calls (Cold calling) and in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment.


ESSENTIAL DUTIES & RESPONSIBILITIES

Patient Outreach, Support and Scheduling

  • Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive.
  • Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
  • Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed.
  • Accurately document all discussions with patients and schedule follow-up appointments as needed.
  • Update patient demographic information in the MTM platform.
  • Obtain correct/up-dated contact information for health care providers, patients, and/or pharmacies
  • Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers.
  • Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.
  • Provide exemplary internal and external customer service through prompt, professional, and polite communication.
  • Perform auxiliary functions essential to the efficient operation of the department.
  • Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures.


KNOWLEDGE & REQUIREMENTS

  • Strong verbal and written communication skills
  • Ability to navigate and document in multiple computer applications simultaneously
  • Active listening and problem-solving skills
  • Comfortable handling objections and using persuasive communication
  • Ability to maintain professionalism and empathy in challenging conversations
  • Attention to detail and accuracy in documentation
  • Adaptability to changing scripts, workflows, and priorities
  • Basic computer proficiency, including typing and multitasking in a remote environment
  • Ability to troubleshoot basic technical issues, including internet connectivity, software navigation, and peripheral setup (monitors, headsets, cords, etc.)


EDUCATION & EXPERIENCE REQUIREMENTS

  • High School diploma, GED or equivalent, or equivalent work experience preferred
  • 12 months of experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred

Required:

  • Ability to provide excellent customer service with a can-do attitude
  • Comfortable performing repetitive tasks with consistency and attention to detail
  • Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success.
  • Ability to meet key performance metrics in a remote environment

Preferred:

  • Customer service experience, sales experience and/or high-volume scheduling experience
  • Medical background or alternative patient care experience
  • Additional education in a medical field (e.g., medical assistant, CNA, pharmacy technician, etc.)
  • Familiarity with medical/medication terminology
  • Experience coordinating, delivering, and/or supporting MTM programs
  • Experience with MTM Platforms, electronic health records and scheduling software
  • Spanish bilingual skills




Application Question(s):


  • Can you work 20 hours per week?
  • Are you available between the hours of 8-6 CST Monday through Friday?


Experience:


  • Call center: 2 years (Required)


Work Location: Remote

Company Description

Outcomes provides innovative pharmacy management solutions and clinical applications that adapt to the workflow needs of the largest network of independent and community pharmacists. For over 40 years, Outcomes has supported the needs of single, multi-site, assisted living and hospital pharmacies through its portfolio of software and services including Rx30, Computer-Rx, Telepharm, and PharmAssess.