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Remote Call Center Representative Jobs in Maryland

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Remote Customer Service Representative

Bowie, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Representative information

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How much do remote call center representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote call center representative in Maryland is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.65 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the most commonly searched types of Call Center Representative jobs in Maryland?

The most popular types of Call Center Representative jobs in Maryland are:

What are popular job titles related to Remote Call Center Representative jobs in Maryland?

For Remote Call Center Representative jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Representative jobs in Maryland look for?

The top searched job categories for Remote Call Center Representative jobs in Maryland are:

What cities in Maryland are hiring for Remote Call Center Representative jobs?

Cities in Maryland with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Maryland as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,159 per year, or $17.4 per hour.

Call Center Representative (Chesapeake Specialty Care)

Baltimore, MD • On-site, Remote

University of Maryland Faculty Physicians, Inc.
Health Care and Social Assistance • 1 - 5K employees
Learn more about University of Maryland Faculty Physicians, Inc.external

$18.99 - $28.51/hr

Full-time

Posted 6 days ago

Job description

The Call Center Representative at our ENT office will be responsible for providing exceptional customer service and support for patients and staff through inbound and outbound phone calls. Duties include scheduling appointments, documenting patient requests and information, coordinating work efforts with team members, and maintaining knowledge of office protocols and physician schedules.
ESSENTIAL FUNCTIONS
  • Perform on-going customer service/patient care: Answer multi-line telephone professionally and with a "smile" ready to serve either patients or other staff.
  • Make patients feel comfortable, at ease and welcomed to the practice.
  • 3. Be professional and courteous to patients, visitors and/or co-workers, always treating them with dignity and respect.
  • 4. Schedule all type of appointments over the telephone accurately and efficiently.
  • 5. Understand the schedule templates for all providers in all departments.
  • 6. Input patient demographic information accurately and completely

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.
Education and/or experience
  • High school diploma or GED required.
  • Minimum one (1) year of customer service, call center, medical office, or healthcare
    experience preferred.
  • Previous appointment scheduling experience preferred.
  • Knowledge of medical terminology preferred.
  • Proficiency in Microsoft Office and electronic medical record (EMR) systems.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Ability to maintain confidentiality and comply with HIPAA requirements.
  • Reliable attendance and punctuality required.

Total Rewards
The referenced base salary range represents the low and high end of Chesapeake Specialty Care salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
University of Maryland Faculty Physicians logo

About University of Maryland Faculty Physicians

Sourced by ZipRecruiter

University of Maryland Faculty Physicians, Inc. is made up of more than 1,000 faculty members from the University of Maryland School of Medicine. Our providers conduct cutting-edge research and clinical trials, and offer care in more than 40 medical specialties. With offices located all across Maryland, as well as access to services from one of the nation's leading academic medical centers, patients can receive the highest-quality care and latest treatment options available, right in their neighborhood.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Baltimore, MD, US

Year founded

1983

Social media

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