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Remote Call Center Rep Jobs in Baltimore, MD (NOW HIRING)

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

Superior Life

Sales Representative

Bowie, MD · Remote

Sales Representative We're looking for remote part time or full time independent sales ... call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Laurel, MD · Remote

Sales Representative We're looking for remote part time or full time independent sales ... call interview to learn more about you and discuss details on this rare opportunity. www ...

Superior Life

Sales Representative

Annapolis, MD · Remote

Sales Representative We're looking for remote part time or full time independent sales ... call interview to learn more about you and discuss details on this rare opportunity. www ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

System One

Workforce Management Analyst II

Baltimore, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... Forecast call volume and staffing/resource needs (long-range capacity, day-of-week, and intraday ...

Superior Life

Sales Representative

Baltimore, MD · Remote

Sales Representative We're looking for remote part time or full time independent sales ... call interview to learn more about you and discuss details on this rare opportunity. www ...

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Showing results 41-60

All JobsCall Center Rep JobsRemote Call Center Rep JobsRemote Call Center Rep Jobs in Baltimore, MD

Remote Call Center Rep information

See Baltimore, MD salary details

$10

$17

$24

How much do remote call center rep jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote call center rep in Baltimore, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What cities near Baltimore, MD are hiring for Remote Call Center Rep jobs?

Cities near Baltimore, MD with the most Remote Call Center Rep job openings:

Infographic showing various Remote Call Center Rep job openings in Baltimore, MD as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Child Care Scholarship Program SME (Remote)

Serigor, Inc.

Columbia, MD • On-site, Remote

Part-time

Re-posted 13 days ago

Job description

Job Title: Child Care Scholarship Program SME
Duration: Part-time
Location: Columbia, MD (Remote)
Description:
We are seeking an experienced Child Care Scholarship (CCS) / Child Care Subsidy Subject Matter Expert (SME) to support the design, implementation, and operations of large-scale public assistance programs.
This role will play a critical part in supporting statewide child care subsidy initiatives aligned with federal requirements under the Child Care and Development Fund (CCDF), including eligibility determination, case management, provider payments, customer service operations, and compliance.
Key Responsibilities
  • Program Operations & Eligibility
    • Provide expertise in eligibility determination, redetermination, and case lifecycle management.
    • Interpret and apply federal and state policy requirements (e.g., 45 CFR 98).
    • Support high-volume program environments serving thousands of families.
  • Payment Processing & Provider Management
    • Advise provider payment workflows, invoice validation, and attendance tracking.
    • Support underpayment/overpayment resolution and audit readiness.
    • Ensure accuracy and compliance in payment authorization processes.
  • Customer Service & Operations
    • Guide best practices for call center and customer support operations.
    • Support SLA-driven service delivery across phone, portal, and digital channels.
    • Enable multilingual and accessibility-focused service models.
  • Systems & Technology
    • Provide SME input on:
      • Case management systems
      • CRM platforms such as Salesforce Service Cloud
      • Document management and paperless processing workflows
      • Support system integration, transition, and modernization initiatives
  • Compliance, QA & Fraud Prevention
    • Ensure alignment with CCDF, audit, and data security requirements.
    • Support quality assurance, compliance reviews, and fraud detection processes.
    • Assist in audit preparation and response activities.
  • Program Improvement & Innovation
    • Recommend automation, AI, and process improvements.
    • Develop SOPs, training materials, and performance metrics.
    • Drive efficiency and customer experience enhancements.

Required Experience:
8-12+ years of experience in:
  • Child care subsidy / public assistance programs
    OR
  • Closely related human services programs (Medicaid, SNAP, TANF, etc.)

Proven experience in:
  • Eligibility determination
  • Case management operations
  • Provider payment processing
  • Customer service environments

Preferred Experience:
  • Experience supporting CCDF-funded programs.
  • Experience with large-scale programs (20,000+ beneficiaries).
  • Background working with state or local government agencies.

Technical & Functional Skills
Familiarity with:
  • Case management systems (state-built or COTS)
  • CRM platforms (Salesforce preferred)
  • Document management systems
  • Data reporting and analytics tools
  • Understanding of compliance frameworks (audit, PII, security)

Nice to Have
Certifications such as:
  • PMP
  • CBAP
  • Agile (CSM/SAFe)
  • Similar certifications

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