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Remote Call Center Rep Jobs in Baltimore, MD (NOW HIRING)

Nuvant Consulting Group

Virtual Representative

Annapolis, MD · Remote

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Virtual Representative About the Role: Nuvant is hiring Virtual Representatives to help prospective clients explore financial solutions that align with their personal or business goals. In this role ...

Nuvant Consulting Group LLC

Virtual Representative

Annapolis, MD · On-site +1

$60K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Virtual Representative About the Role: Nuvant is hiring Virtual Representatives to help prospective clients explore financial solutions that align with their personal or business goals. In this role ...

AMBA

Inside Sales Insurance Specialist

Silver Spring, MD · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Silver Spring, MD · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Silver Spring, MD · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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All JobsCall Center Rep JobsRemote Call Center Rep JobsRemote Call Center Rep Jobs in Baltimore, MD

Remote Call Center Rep information

See Baltimore, MD salary details

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How much do remote call center rep jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote call center rep in Baltimore, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What cities near Baltimore, MD are hiring for Remote Call Center Rep jobs?

Cities near Baltimore, MD with the most Remote Call Center Rep job openings:

Infographic showing various Remote Call Center Rep job openings in Baltimore, MD as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

Healthcare Customer Service Advocate (Remote)

System One

Baltimore, MD • Remote

$28.75/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Healthcare Customer Service Advocate II (Remote)

Location: Remote (Must reside in D.C., MD, or VA) Contractor Work Model: 100% Remote Type: 5-month Contract-to-Hire Schedule: Full-time Pay Rate: $28.75/hr

About the Role

We’re hiring a Customer Service Advocate II to support customers in a fast-paced call center environment. You’ll handle inquiries related to benefits, claims, eligibility, and billing, and you’ll also help customers use digital/self-service tools. This is a strong fit for someone who’s empathetic, professional on the phone, and comfortable juggling multiple systems.

Health insurance or healthcare customer service experience is highly preferred.

What You’ll Do

  • Answer inbound calls from customers and business partners regarding:
    • Plan/product information and benefits
    • Claims questions and first-level claims research
    • Eligibility and billing inquiries
  • Provide first-level issue resolution by gathering details, researching accounts, and confirming accuracy in the system
  • Explain benefit usage, limitations, and relevant plan details in an easy-to-understand way
  • Document every interaction accurately in the system according to required guidelines
  • Provide basic technical support/troubleshooting for online portals, digital tools, and electronic applications
  • Prioritize tasks and multitask efficiently (calls + multiple screens/systems) while meeting quality and performance goals
  • Identify underlying needs and guide customers to the right resources, programs, or services
  • Participate in ongoing training to stay current on services, updates, and best practices

What We’re Looking For (Must-Haves)

  • High School Diploma or GED
  • 3+ years of customer service experience
  • Call center experience
  • Strong empathy and ability to build trust quickly with customers
  • Strong PC navigation and data entry skills; comfortable working across multiple applications
  • Clear verbal and written communication skills

Highly Preferred

  • Health insurance / health plan / healthcare customer service background
  • Experience supporting benefits, claims, eligibility, and billing questions

What You Can Expect

  • Remote work model
  • Supportive training and ongoing learning
  • Opportunity to convert to a permanent role based on performance and business need

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-1

Ref: #851-Rockville-S1