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Remote Call Center Quality Analyst Jobs in Virginia

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

This is a remote opportunity. The Call Center Supervisor is responsible for overseeing the day-to ... including analyzing direct reports' quality performance and trending call types, and providing ...

GeoSearch

Lidar Quality Analyst

Fairfax, VA · Remote

$69K - $88K/yr

Our client is currently seeking a Quality Analyst to support operations within our Geospatial ... Bachelor's degree in Geography, GIS, or related field * 5+ years of experience in the GIS/Remote ...

Dewberry

Geospatial Quality Analyst

Fairfax, VA · On-site +1

... call "Dewberry at Work," that have inspired our employees to be successful for more than a half ... Bachelor's degree in Geography, GIS, or related field * 5+ years of experience in the GIS/Remote ...

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Remote Call Center Quality Analyst information

See Virginia salary details

$13

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$37

How much do remote call center quality analyst jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote call center quality analyst in Virginia is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.84 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Center Quality Analyst vs Remote Customer Service Representative?

AspectRemote Call Center Quality AnalystRemote Customer Service Representative
Primary RoleEvaluates call quality, monitors agent performance, and ensures complianceAssists customers, resolves issues, and provides information
Required SkillsCommunication, analytical skills, knowledge of quality standardsCustomer service, communication, problem-solving
Work EnvironmentHome-based, call monitoring, quality assessmentHome-based, direct customer interaction
Common CertificationsQuality assurance, customer service certificationsCustomer service certifications often preferred

The Remote Call Center Quality Analyst focuses on monitoring and improving call quality and agent performance, while the Remote Customer Service Representative directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Quality Analyst emphasizes evaluation and compliance, whereas the Customer Service Representative emphasizes customer interaction and problem-solving.

What is a remote call center quality analyst?

A Remote Call Center Quality Analyst is a professional who evaluates and monitors customer service interactions, such as phone calls, emails, and chats, to ensure they meet the company's quality standards. Working remotely, they listen to or review recorded customer interactions, provide feedback to agents, and identify areas for improvement. Their goal is to enhance customer satisfaction, ensure compliance with company policies, and support training initiatives. They play a crucial role in maintaining high service quality and helping call center teams achieve performance targets.

What are some common challenges faced by remote call center quality analysts, and how can they be managed effectively?

Remote Call Center Quality Analysts often face challenges such as maintaining consistent communication with agents, navigating varying technology platforms, and ensuring unbiased evaluations from a distance. To manage these effectively, analysts leverage regular virtual team meetings, utilize standardized evaluation tools, and prioritize transparent feedback sessions. Staying proactive with ongoing training and embracing collaboration with supervisors and trainers can also help maintain high-quality standards and foster a supportive remote work culture.

What are the key skills and qualifications needed to thrive as a remote call center quality analyst?

To thrive as a Remote Call Center Quality Analyst, you need strong analytical skills, attention to detail, and experience with call center operations—often supported by a degree in business, communications, or a related field. Familiarity with quality monitoring software, CRM systems, and performance analytics tools is commonly required, along with certifications like COPC or Six Sigma being advantageous. Excellent communication, critical thinking, and the ability to provide constructive feedback are standout soft skills in this role. These skills ensure consistent service quality, drive process improvements, and foster agent development in a virtual environment.
What are popular job titles related to Remote Call Center Quality Analyst jobs in Virginia? For Remote Call Center Quality Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Quality Analyst jobs in Virginia look for? The top searched job categories for Remote Call Center Quality Analyst jobs in Virginia are:
Remote Call Center Quality Analyst jobs near you

Call Center Representative

TechOp Solutions International

Norfolk, VA • Remote

$15.50 - $19.25/hr

Full-time

Re-posted 2 days ago

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. 

Recruiter Note: Remote position, but Candidate must reside within Norfolk, VA or nearby cities.

Duties: 

  • Answer and track incoming calls 
  • Prepare and submit accurate, detailed reports in government systems 
  • Accurately record all details in accordance with procedures   
  • Conduct database and open-source research 
  • Route and escalate calls appropriately 
  • Other duties, as assigned 

Requirements

  • 3 + years experience in a call center 
  • Associates Degree or higher completed degree (May be substituted with additional work experience.)
  • Proven ability to multitask simultaneously communicating and inputting data 
  • Strong written and verbal communication skills 
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 
  • Experience in handling sensitive information 

Apply